Manager, Account Management

About the Role

We're looking for a Manager, Account Management. This role is accountable for a large volume of transactions and a team of individual contributors. The ideal candidate thrives in a fast-paced environment and brings a constant drive to identify and eliminate cumbersome processes, streamline operations, and improve overall efficiency across the team.

This role requires strong customer-facing skills, with the ability to engage external customers directly - whether navigating complex renewal conversations, escalations, or strategic account discussions.

The ideal candidate is equally comfortable managing up and down: communicating priorities, risks, and progress clearly to senior leadership while coaching and developing individual contributors on the ground. A wide-angle view of the business is essential - this leader must be able to connect day-to-day execution to broader organizational goals and anticipate how decisions at the team level ripple across the company.

This is a full-time position based out of our Denver OR Austin office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
What You'll Do

• Lead, coach, and develop a team of Account Managers responsible for growth and retention
• Own team performance looking at renewal uplift, negotiated terms, deal strategy, strategic expansion and product utalization
• Establish and enforce forecasting discipline
• Drive consistent account planning and healthy team productivity
• Partner cross-functionally with Account managers, Customer Success, RevEx, Deal Desk, and Product to ensure seamless execution across the customer lifecycle
• Optimize processes, tools, and operating cadence to support efficiency in a high-volume, high-growth environment

Technologies You'll Use

Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

Skills We're Looking For

• 1+ year experience managing an account management, growth and/or customer success team.
• Experience in a SaaS quota-carrying account management or customer success role.
• Experience in analytics/data tools is a plus!
• Being customer-centric - building relationships, understanding customer needs, and how we are delivering value.
• Track record of hitting or exceeding your goals and MBOs.
• The right balance of self-confidence and humility to lead as an individual contributor.
• Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow.
• Ability to manage multiple projects and tasks, while staying organized and efficient.
• Experience with Salesforce is a must.

Hiring Process

• Interview with Talent Acquisition Partner
• Interview with Hiring Manager
• Team Interview
• Final Interview: Sales Leader Challenge

Compensation & Benefits

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. For this role, on-target earnings (OTE) are split 70% base salary and 30% variable compensation. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

OTE (On Target Earning)

$180,000-$220,000 USD

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.