Management Associate

We are currently looking for our:

Management Associate (On-site at Century City Mall)

What we offer

The Management Associate (MA) is an entry level management role that supports driving operational success in the retail environment, assisting with onsite operational and marketing management of the shopping center. This role contributes to the total asset value creation working in partnership with the General Manager (GM) and other internal teams.

Scope

• Support delivery of day-to-day operational excellence in accordance with established metrics and standards, including vendor management, reporting, and project management.

• Collaborate across center and corporate departments and properties when needed, bringing an adaptable and solutions-oriented mindset.

• Serve as a consistent point of contact for retailers, managing day-to-day inquiries and needs.

• Maintain operational resources such as the Retail Handbook and ensure accurate information is available through URWConnect or other communication tools.

• Assist with onboarding of new retailers, including coordination of required forms, policies, and orientation materials.

• Monitor, report, and respond to guest experience challenges and opportunities.

• Lead or support the delivery of guest-facing initiatives and retail service programs that uphold brand and customer service standards.

• Conduct regular property walks to assess presentation and align with Westfield STYLE Standards.

• Partner with the Marketing and Operations teams to provide logistical support for marketing events, brand activations, and community-based programs.

• Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center’s vision.

• Maintain relationships with community stakeholders and support initiatives that promote the shopping center’s role as a community hub.

• Assist with implementation of outreach and engagement programs including charity partnerships, local business initiatives, and cultural events.

• Contribute to broader company initiatives by participating in special projects, pilots, or task forces, as identified by center or corporate leadership.

Key Performance Indicators

• Driving Sales and Traffic Goals

• Support delivery of 5YBP and the Consumer & Content Strategy (CCS)

• CAM Budget Adherence

• Center Specific Objectives as assigned

• Compliance with Health & Safety Regulations

Core Competencies

Drives for Results

• Action oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently.

• Effectively optimizes work processes and meets deadlines for project management initiatives.

• Ensures accountability of self to meet objectives and commitments.

Thoughtful Leadership

• Builds strong customer relationships delivering customer-centric solutions.

• Effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.

• Balances and manages the interests of multiple stakeholders.

People Management

• Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.

• Effectively conveys and communicates a clear understanding of the unique needs of different audiences.

Self Attributes

• Gains confidence and trust of others through honesty, integrity and authenticity.

• Demonstrates self-awareness while actively seeking new ways to grow and to be challenged.

• Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations.

• Situational adaptability in real time to match the shifting demands of different situations effectively.

What We Are Looking For

• 2 years of experience in shopping center/retail/property/hospitality management level roles.

• Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations.

• Education

• B.A. or B.S. degree or equivalent

Compensation

• Exempt

• $75,000 – $89,000 + Discretionary Annual Bonus