AvalonBay

Operations Manager

AvalonBay • $79K — $114K *
Real Estate & Construction
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma or equivalent (GED) required; Bachelor's degree preferred.
  • 5+ years of multi-family or related property management experience; retail or hospitality experience acceptable.
  • 2+ years of people management experience.
  • Proven track record in managing community operations, including financial performance and customer service.
  • Experience using data to enhance customer service and revenue generation.
  • Demonstrated ability to resolve resident issues effectively.
  • Experience in coaching and developing team members.

Responsibilities

  • Foster positive relationships with residents and address their concerns promptly.
  • Enforce lease agreements and community policies consistently.
  • Organize and manage resident events to promote community engagement.
  • Prepare and manage the property's budget, including revenue and expenses.
  • Collaborate with maintenance teams to ensure high-quality living conditions.
  • Utilize leadership skills to enhance the living experience and workplace environment.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Paid vacation and company holidays.
  • Exclusive housing discounts for team members.
Full Job Description
Operations Manager

Position Type:
Full time
Weekly Scheduled Hours:
40
State:
California
City:
Los Angeles
Zip Code:
90038
Total Base Pay Range:
$79,500.00 - $114,000.00

The Role:

The expectation is that this position will support multiple portfolios over a six-month period. While there will be stability in the portfolio they are supporting at any given time, the role requires flexibility, as the manager may be assigned to communities either within the Hollywood, Ventura, or Toluca neighborhoods based on business needs.

Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At Vivmark Residential, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

Vivmark Residential is searching for a Community Manager, a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here!

The Community Manager is responsible for the overall management of an apartment community or group of communities. You will be tasked with overseeing all aspects of the office operations, from leasing and resident relations to partnering with our maintenance teams, as well as ensuring financial performance goals are met. The Community Manager utilizes their leadership skills to create a better place to live and a top place to work.

You Will:
  • Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
  • Enforce lease agreements and community policies consistently and fairly.
  • Organize and manage resident events and initiatives to promote a sense of community.
  • Prepare and manage the property's budget, including revenue, expenses, and capital improvements.


You Have:
  • High School diploma or equivalent (GED) required.
  • Bachelor's degree preferred.
  • 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management.
  • 2+ years of people management experience.
  • Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
  • Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products.
  • Successfully resolves resident issues as demonstrated by past work experience.
  • Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance.
  • Ability to exercise professional judgment with composure. Manages contracts with third party service providers as demonstrated by previous work experience.


How Vivmark Supports You:

We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

We offer:

  • A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

Additional Info:

Applications are being accepted on an ongoing basis.

Vivmark Residential does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to Vivmark Residential you accept the Vivmark Residential California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

About AvalonBay

AvalonBay Communities, Inc. is a publicly traded real estate investment trust focused on developing, redeveloping, acquiring and managing high-quality apartment communities in high barrier-to-entry markets of the United States. These markets are located in the Northeast, Mid-Atlantic, Pacific Northwest and Northern and Southern California regions of the country. AvalonBay was founded in 1978 and is headquartered in Arlington, Virginia.
Learn more about AvalonBay
Size
2,927 employees
Market Cap
$22.6 billion
Industry
Net Income
$827.6 million
Founded
1978
5 Year Trend
+2.3%
Revenue
$2.3 billion
NASDAQ

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