PhD or master's in Computer Science, Statistics, Engineering or a related field
8+ years of hands-on experience in Data Science or ML Engineering
At least 4+ years in a leadership role managing senior-level or staff-level engineers
Proven track record of designing and delivering large-scale ML systems
Exceptional communication skills for conveying technical concepts to non-technical stakeholders
Responsibilities
Define the technical roadmap for the ML platform and infrastructure
Mentor and manage a team of Senior and Staff ML Engineers
Act as liaison between Data Science, ML Engineering, and business stakeholders
Own the long-term vision for ML infrastructure including MLOps practices
Guide and support the professional growth of direct reports
Champion the adoption of new technologies and best practices
Benefits
Opportunity to lead and innovate in the financial ML sector
Work on impactful projects that improve access to credit in emerging markets
Collaborate with a talented team of engineers and data scientists
Contribute to a purpose-driven company focused on customer success
Environment supportive of career growth and skill development
Full Job Description
This role
As PayJoy's ML Platform Director, you will lead a team of very talented Machine Learning Engineers and Software Engineers that are responsible for the end-to-end ML ecosystem at PayJoy. This includes ML infrastructure: feature stores (online and offline), model serving, ETL/feature architecture and the infrastructure that helps us serve our customers like our internal offers API.
You will bridge the gap between business strategy (Risk, Fraud, Product) and technical execution, ensuring that our ML infrastructure is scalable, secure and world-class. You are a leader who enables senior-level engineers to solve the company's most complex problems, fostering an environment where innovation meets production-grade reliability.
You will be part of a data science team on a mission to improve access to credit and technology in emerging markets with the opportunity of creating a big and real positive impact to our millions of users across the countries we operate in.
Key Responsibilities
Define the technical roadmap for our ML platform, modeling and internal APIs infrastructure, moving beyond individual projects to oversee the long-term sustainability of our "assembly line" approach to data products and ML model + offers serving.
Mentor and manage a team of Staff and Senior-level ML Engineers. Foster a culture of technical excellence, focusing on system design, scalability and code quality.
Act as the primary liaison between Data Science/ML Engineering and business stakeholders like Risk, Fraud, Engineering and Product. Translate complex business goals into actionable technical requirements that the team can execute at scale.
Own the long-term vision for our ML infrastructure, including deployment, monitoring and MLOps practices. Ensure that all data products are not only performant but also maintainable and compliant with global safety standards.
Guide the professional growth of your direct reports, ensuring they are challenged by the right problems and supported by clear career trajectories.
Champion the adoption of new technologies (e.g., LLMs, graph databases) and best practices that keep PayJoy at the forefront of financial ML without sacrificing stability.
Requirements
PhD or master's in Computer Science, Statistics, Engineering or a related field
8+ years of hands-on experience in Data Science or ML Engineering, with at least 4+ years in a leadership role managing senior-level or staff-level engineers.
A proven track record of designing and delivering large-scale ML systems. You must have a deep understanding of the full ML lifecycle (from feature extraction to production monitoring) and the ability to review system designs and architecture at a high level.
Ability to identify bottlenecks in global ML operations and design systematic solutions. You think in terms of platforms, not just individual models.
Exceptional ability to communicate complex technical concepts to non-technical stakeholders. You can defend technical decisions to executive leadership and advocate for the "engineering mindset."
$300,000 - $321,000 a year
About PayJoy
PayJoy is a financial technology company that provides smartphone financing solutions to consumers in emerging markets. The company was founded in 2015 and is headquartered in San Francisco, California. PayJoy partners with mobile network operators and retailers to offer affordable financing options to customers who may not have access to traditional credit. The company uses proprietary technology to assess creditworthiness and manage risk, and has developed a mobile app that allows customers to manage their accounts and make payments. PayJoy is committed to financial inclusion and has received several awards for its work, including the 2019 FT/IFC Transformational Business Award.
