3+ years of experience with macOS and Windows administration in enterprise settings.
Strong understanding of macOS architecture and security practices.
Familiarity with Apple Business Manager and MDM solutions like Intune and Jamf Pro.
Proficient in shell scripting, particularly Bash or Zsh.
Knowledge of networking fundamentals and identity management concepts.
Excellent communication and documentation capabilities.
Responsibilities
Manage macOS and Windows devices with MDM tools.
Deploy, configure, and maintain systems and applications.
Enforce security policies and ensure regulatory compliance.
Provide advanced Tier 2/3 support for hardware and software issues.
Automate device management processes using scripts.
Maintain inventory, licensing, and lifecycle management of devices.
Collaborate with IT security and service desk teams for holistic support.
Benefits
Opportunity to work with cutting-edge MDM technology.
Engagement in both device administration and user support roles for diverse experience.
Collaboration with IT security to enhance organizational security posture.
Full Job Description
Role Overview:
The Mac Device Administrator is responsible for managing, securing, and supporting Apple macOS and Windows devices across the organization. This role ensures reliable device performance, security compliance, and a high-quality end-user experience, encompassing both device administration and desktop support functions.
Key Responsibilities:
Manage and administer macOS and Windows devices using MDM solutions (e.g., Intune, Jamf Pro, Kandji).
Deploy, configure, patch, and maintain macOS and Windows systems and applications.
Enforce security policies including FileVault, malware protection, and OS compliance.
Provide Tier 2/3 support for Mac and Windows related hardware and software issues.
Automate device management workflows using scripts and profiles.
Maintain device inventory, licensing, and asset lifecycle management.
Collaborate with IT security and service desk teams.
Document standards, procedures, and troubleshooting guides.
Provide hands-on desktop, laptop, and peripheral support for Windows and macOS.
Troubleshoot hardware failures, OS issues, application errors, and user accounts.
Perform workstation imaging, setup, and deployment for new hires and replacements.
Support printers, scanners, AV equipment, and other office peripherals.
Required Skills:
3+ years of experience administering macOS and Windows in an enterprise environment.
Strong knowledge of macOS architecture, security, and troubleshooting.
Experience with Apple Business Manager and MDM platforms.
Proficiency in shell scripting (Bash or Zsh).
Understanding networking fundamentals and identity management.
