Job Summary:
The M365 Systems Administrator will support and administer Microsoft 365 services, with a focus on Copilot Studio, AI agents, Power Platform, and enterprise integrations. The role involves resolving platform incidents, collaborating with Microsoft platform administration teams, and supporting the development and deployment of customer-facing AI agents. The administrator will also evaluate proposed solutions, assess licensing and credit consumption requirements, provide enterprise reporting on agent activity and resource utilization, and support governance and approval processes for new features and platform capabilities.
Key Responsibilities:
• Resolve incidents and platform issues in collaboration with Microsoft platform administration teams.
• Support the development, enhancement, and deployment of customer-facing AI agents.
• Evaluate proposed projects and provide solutioning support, including assessing licensing requirements and credit consumption.
• Develop and maintain enterprise reports covering agent activity and credit consumption.
• Support the evaluation and governance of new platform features and capabilities before general release.
• Administer and support Microsoft 365 services, Copilot Studio, Power Platform, and enterprise integrations.
• Troubleshoot platform issues related to identity, permissions, integrations, and cloud services.
• Support enterprise automation and AI initiatives while ensuring adherence to established service management and governance practices.
Required Qualifications:
• 5+ years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support.
• 2+ years of experience with Copilot Studio or AI agents.
• 2+ years of Microsoft Graph integration experience.
• 2+ years of hands-on experience with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.
• Strong knowledge of Microsoft 365 Copilot, SharePoint Online, Microsoft Teams, Microsoft Graph, Microsoft Entra ID, Power Platform, Copilot Studio, Copilot Chat, and Copilot Cowork.
• 5+ years of experience with ITIL-based service management practices and administration.
• Microsoft Copilot/AI certifications.
Preferred Qualifications:
• 8+ years of experience troubleshooting identity, permissions, and cloud service integrations.
• 8+ years of Microsoft 365 Enterprise Administration experience.
• 1+ year of Power Platform administration experience.
