Bachelor's degree in business or equivalent experience required
2 years of experience with MS Office applications (Word, Excel, Outlook, PowerPoint)
2 years of customer service experience, preferably in a similar role
Familiarity with industry license systems or SaaS and Atlassian products is a plus
Experience with cross-platform data synchronization projects is a plus
Responsibilities
Manage the creation and distribution of new licenses accurately and timely
Track license expirations and coordinate with Sales Operations
Act with integrity and follow authorization procedures for license distribution
Ensure compliance of software products with company policies before order fulfillment
Collaborate with teams like Cloud Operations and Legal for accurate license fulfillment
Purchase necessary products from third-party vendors following established procedures
Respond proactively to customer inquiries and resolve issues for satisfaction
Benefits
Comprehensive medical, dental, and vision coverage
Paid time off
Additional applicable benefits, subject to plan terms and eligibility requirements
Full Job Description
The License Administrator is responsible for daily management of operational activities assigned to the Centric software team. You will be responsible for ensuring the accuracy on all software orders. In addition, the License Administrator confirms all orders and fulfills compliance and contract requirements. The License Administrator will also provide direct customer assistance in initiating new agreements and the tasks associated with successfully entitling the customer to consume newly procured licenses.
Needs to:
Carefully follow established procedures to manage the creation and distribution of new licenses accurately and in a timely fashion.
Track the expiration of licenses and follow up with Sales Operations if a license is about to expire.
Be trustworthy - Act only when given authorization to distribute a license. Follow procedures faithfully. Take the initiative to help improve the process when necessary.
Confirm that the software products and configurations sold are compliant with Centric's policies and sales orders requirements before fulfilling an order.
Collaborate with other teams (including Cloud Operations, Sales Operations, Legal and Revenue Operations) to ensure accurate license fulfillment.
Follow established procedures to purchase products needed for license fulfillment from third-party vendors.
Proactively respond to customer inquiries and investigate, resolve, or escalate issues promptly for maximum customer satisfaction.
Manage access to license records and repositories as needed for internal employees.
Ensure all product documentation sent to the customer is up to date and complies with the order configuration.
Focus on understanding the logic behind the software deliverables to deliver the software accurately and to troubleshoot any issues precisely.
Create and enable customer accounts with the correct order specific products and documentation.
Log all actions accurately.
Minimum Qualifications
Bachelor's degree in business or equivalent experience is required
2-yrs experience with MS Office applications (Word, Excel, Outlook, PowerPoint)
2-yrs customer service experience - preferably in a similar role
Experience with other industry license systems or SaaS and Atlassian products is a plus.
Experience with cross-platform data synchronization projects is a plus.
Other Preferred Qualifications:
Strong written and verbal communication skills.
Strong analytical and critical thinking skills.
Demonstrated strict attention to detail, accuracy, and completeness.
Ability and willingness to conduct research and learn new systems/reports.
Well organized with the ability to prioritize project work.
Must work proactively and manage multiple tasks.
Knowledge of revenue recognition rules for Saas and software fulfilment a plus.
Compensation and Benefits The anticipated base salary range for this position is $90,000 - $110,000 per year. Actual compensation will be determined based on factors such as the candidate's experience, skills, qualifications, and work location. Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.
About Centric Software
Centric Software is a leading provider of product lifecycle management (PLM) software for fashion, retail, footwear, luxury, outdoor and consumer goods companies. Centric Software provides enterprise solutions to manage the entire product lifecycle, from concept to consumer. Centric Software is headquartered in Silicon Valley and has offices in North America, Europe and Asia.
