High School diploma or equivalent required; college degree preferred.
4+ years of management or supervisory experience in retail.
Strong knowledge of operations, processes, and business implications.
Proficient in influencing and negotiating with team members.
Demonstrated team building and management skills.
Familiarity with optical theory and merchandise is essential.
Excellent communication and listening skills.
Responsibilities
Deliver exceptional customer service by guiding the team through the Simple Sales Process.
Provide on-the-job training using company programs to enhance team performance.
Offer timely, constructive feedback to retail associates to foster growth.
Address performance issues directly and implement disciplinary actions as needed.
Conduct meaningful conversations to boost associate satisfaction and performance.
Drive personal sales and cultivate a retail selling culture within the team.
Analyze financial data to recommend strategies for improving store profitability.
Benefits
Health care coverage including medical, dental, and vision.
Retirement savings plan options.
Paid time off and vacation days.
Employee discounts on products and services.
Full Job Description
Requisition ID: 948389 Store #: 00A695 LensCrafters Position:Full-Time Total Rewards: Benefits/Incentive Information
JOB DESCRIPTION
GENERAL FUNCTION
The Store Manager is a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the customer experience, recruits and hires brand right associates with a passion for optics, coaches and develops associates and management alike to prepare bench strength for the region/company, and lastly seamlessly links the doctor and retail functions together.
MAJOR DUTIES & RESPONSIBILITIES
Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process.
Provides effective on-the-job training and guidance to team members making use of Company provided programs.
Delivers clear, motivating, and constructive feedback in a timely manner to all retail associates.
Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance, and results.
Drive profitable personal sales, modeling the way and fostering a retail selling culture.
Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
Strives to Exceed on all targets set.
Delivers the key performance indicators by inspiring their team to provide the customer experience that exceeds expectations through NPS and Google Ratings.
Executes and on-boards staffing to guidelines.
Performs administrative duties to include payroll, inventory management, technical application and understanding.
Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
Leads Doctor of Optometry partnership and co-planning.
Adheres to company policies and procedures regarding loss prevention.
Prepares and executes physical inventory per company guidelines.
Executes guidelines Inventory Management System and Order tracker as a part of global POS.
Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
BASIC QUALIFICATIONS
High School graduate or equivalent
4+ years management/supervisory experience
Comprehensive knowledge from operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash register, computers and calculators
Ability to manage time under aggressive deadlines
PREFERRED QUALIFICATIONS
College degree or equivalent
State licensure (if applicable) and/or ABO Certification in non-licensed states
Previous experience in customer service and retail
Pay Range: 68,601.99 - 118,748.00
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
About EssilorLuxottica
EssilorLuxottica Careers
Joining EssilorLuxottica means becoming part of a global community of esteemed professionals dedicated to propelling the eyewear industry forward through innovation and leadership. EssilorLuxottica, the leader in lens and eyewear manufacture, offers a plethora of job opportunities that promise not only professional growth but also a commitment to diversity and career development.
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EssilorLuxottica is on the lookout for talented individuals who are eager to drive change and excel in their careers. The company offers various positions that cater to a wide range of skills and experiences. Whether you're seeking an entry-level role or a more senior position, EssilorLuxottica provides a platform where your professional skills can flourish.
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Start your career with EssilorLuxottica through its dynamic internship programs. These opportunities allow you to apply your academic knowledge in real-world scenarios, enhancing your job prospects and providing you with invaluable industry experience. Internships at EssilorLuxottica are a stepping stone to full-time employment and open doors to extensive networking and mentorship from leaders in the field.
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EssilorLuxottica is committed to fostering a workplace culture that values teamwork, creativity, and diversity. Employees enjoy a range of benefits designed to support their lifestyle and well-being, including comprehensive health benefits, flexible working conditions, and continuous diversity training. EssilorLuxottica's inclusive environment encourages every team member to bring their unique perspectives to the table.
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Career advancement is a cornerstone of EssilorLuxottica's employment philosophy. The company invests in leadership training and professional development programs that empower employees to hone their skills and advance their careers. Through personalized career paths, employees can navigate their professional journeys effectively.
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The hiring process at EssilorLuxottica is designed to be transparent and engaging. Candidates are encouraged to showcase their skills and experience through a detailed resume and during the interview process. EssilorLuxottica values a thorough approach to ensure that all potential hires are a fit for the company’s culture and job demands.
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At EssilorLuxottica, networking and innovation go hand in hand. Employees are encouraged to collaborate across teams and regions to foster innovation that leads to industry breakthroughs. The company's global presence offers unparalleled opportunities for networking and personal growth within the industry.
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