Full Job Description
The Learning Experience & Delivery Producer- Associate provides reliable production and delivery support for learning experiences across modalities. This role helps sessions run smoothly by supporting logistics, technology, learner communications, materials, attendance and facilitator needs before, during and after delivery.
Key responsibilities
• Support delivery of learning logistics across the product suite (including, but not limited to live, virtual, hybrid and digital learning) under guidance.
• Manage assigned producer tasks such as session setup, attendance tracking, chat/Q&A support, breakout support, materials links, recordings and follow-up items.
• Use checklists and run-of-show documents to ensure consistent execution.
• Communicate learner or facilitator issues promptly and professionally.
• Support LMS, calendar, materials and evaluation tasks as assigned.
• Document lessons learned and suggest process improvements within scope.
Minimum qualifications
• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
• Strong organization, prioritization, problem-solving and follow-through skills.
• Proficiency with Microsoft PowerPoint, Word, Excel and SharePoint; ability to learn and use learning platforms and collaboration tools.
• Ability to work across teams, adapt to changing priorities and deliver high-quality work in a fast-paced environment.
• 1+ year of experience in learning operations, training support, events, administrative coordination, technology support or related work.
• Comfort supporting virtual meeting and collaboration technologies.
• Strong attention to detail, responsiveness and customer-service orientation.
Preferred qualifications
• Degree or coursework in education, instructional design, human resource development, business or a related field.
• Experience in professional services, public accounting, consulting or a complex matrixed organization.
• Experience using AI-enabled tools, learning technologies or data to improve quality, efficiency or learner experience.
• Experience producing virtual learning sessions, webinars, meetings or events.
At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $61,400 - $101,800
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
