Learning and Development- Manager

As the Community Manager you will serve as a strategic individual contributor responsible for driving human engagement, brand advocacy, and employee growth marketing across the enterprise digital learning platform. Operating through an e-commerce customer acquisition mindset, you will treat the learning hub as a digital marketplace where your primary mission is to convert passive employees into active, recurring platform users, storytellers, and technology champions. This is not a traditional Learning & Development role. Sitting at the intersection of growth marketing, internal communications, community management, and event logistics, you will own the human element of our enterprise digital transformation. You will manage and grow multi-channel engagement strategies across subscriber messaging ecosystems, grassroots leadership networks, and the dedicated Community destination on our digital platform. Receiving broad guidance, you will exercise independent judgment to craft high-impact campaigns, orchestrate live broadcast events, and build vibrant peer-to-peer learning communities that inspire every employee to unlock their potential.

Additional responsibilities include:

• Designing and applying a digital marketing and growth-funnel model to track user activation, driving employee conversion from non-participants to active users, peer mentors, and innovation advocates. 
• Scaling and governing the enterprise Change Agent Network by partnering with business unit leaders, developing enablement frameworks, and empowering local champions to accelerate tool adoption and workflow transformations.
• Planning, writing, and executing high-converting communications across enterprise messaging channels, dedicated email distribution lists, internal intranet banners, and socialization channels.
• Leading operational and promotional logistics for enterprise broadcast events, fireside chats, hackathons, and interactive campaign drops (e.g., skill challenges, weekly discussion prompts).
• Owning the content curation and engagement strategy for the dedicated Community destination on the learning hub, showcasing employee innovation stories, channel directories, hackathon boards, and peer use-case galleries.
• Managing the end-to-end pipeline for capturing, vetting, and publishing real employee success stories, highlighting practical workflow wins and time-reclamation metrics across corporate broadcasts, site carousels, and video channels.
• Partnering with talent leads to champion and scale the Peer Mentorship Network on enterprise talent systems, driving mentor/mentee matching, removing friction from onboarding, and showcasing peer mentoring success stories.
• Tracking and reporting community engagement metrics—including channel click-through rates, email open rates, event views, and survey sentiment —translating audience insights into continuous campaign optimization.

In this remote role, you'll work from home with occasional in-person trainings and meetings.

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in community management, digital marketing, internal communications, and/or brand activation.
• Current HR and/or Learning & Development experience. 
• Experience growing, moderating, and sustaining active enterprise digital communities.
• Experience with campaign management, and/or content creation and copywriting. 
• Project management and event execution skills
• Experience  analyzing survey data and engagement results.
• Willingness to travel up to approximately 25% of the time.

• Bachelor's degree.
• experience in Learning & Development, HR, Marketing or a related field
• Familiarity with Generative AI tools and emerging workplace technologies, with an ability to translate complex technology topics into inspiring, accessible employee messaging.
• Experience with messaging ecosystems with 10,000+ members, email newsletters, or social learning hubs).
• and/or multimedia storytelling (video production/editing, digital signage, graphic collateral).
• with experience managing virtual keynotes, live broadcasts, hackathons, or interactive workshops.
•  telemetry, web traffic analytics, and/or survey data to map customer journeys and optimize engagement funnels.
• Experience with enterprise productivity applications, virtual communication tools, and internal messaging workflows.
• Experience activating grassroots change agent or peer-mentorship networks across large, matrixed enterprises or frontline operations.
• Demonstrated ability to manage high-visibility internal brand campaigns under tight deadlines while exercising strong cross-functional stakeholder management.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.