Job Description:Job Summary The Lead Workspace Engineer provides expert-level engineering, administration, and support for Epiq's end-user computing environment. This role is responsible for the design, implementation, management, and continuous improvement of endpoint technologies including Windows and macOS operating systems, Citrix virtual desktop environments, Tanium endpoint management, JAMF device management, and enterprise OS imaging and deployment solutions.
The Lead Workspace Engineer partners closely with Infrastructure, Security, Service Desk, Application Support, and business teams to deliver secure, reliable, and highly available endpoint services. Responsibilities include endpoint lifecycle management, software deployment, patch management, operating system upgrades, endpoint security compliance, automation, and technical documentation. The Lead Workspace Engineer must possess deep technical expertise and a strong customer focus while supporting Epiq's global workforce and evolving business requirements.
Qualifications & Characteristics Required Skills - Strong understanding of ITIL and IT Service Management (ITSM) practices.
- Expert knowledge of Windows 11 administration and support.
- Knowledge of MacOS administration and support.
- Expert knowledge of Microsoft Entra ID (Azure AD), Active Directory, Group Policy, and endpoint security controls.
- Expert knowledge of Citrix Virtual Apps and Desktops administration and troubleshooting.
- Expert knowledge of executing a strong patch management program.
- Knowledge of Tanium administration including Patch, Deploy, Asset, and Comply modules.
- Knowledge of JAMF Pro administration and macOS device management.
- Experience with Microsoft Intune, Endpoint Manager, and Autopilot deployment methodologies.
- Advanced troubleshooting skills for endpoint hardware, operating systems, applications, and virtual desktop environments.
- Strong understanding of endpoint security, vulnerability remediation, and compliance requirements.
- Ability to identify operational risks, single points of failure, and opportunities for service improvement.
- Excellent technical documentation, communication, and knowledge transfer skills.
Key Responsibilities and Technical Competencies The successful candidate will demonstrate expert-level proficiency in:
- Endpoint administration, software deployment, patch management, operating system maintenance, and device lifecycle management.
- Windows and macOS operating system engineering and support.
- Development, maintenance, and optimization of enterprise OS images and deployment processes.
- Endpoint security configuration, compliance monitoring, and remediation activities.
- Application packaging, testing, deployment, and lifecycle management.
- Citrix application delivery and virtual desktop administration.
- Device enrollment, provisioning, and configuration management utilizing Tanium, JAMF, Intune, and Autopilot.
- Endpoint monitoring, reporting, and performance optimization.
- Technical documentation and change management processes.
- Root cause analysis and problem management practices.
- Planning, testing, and execution of operating system upgrades and large-scale enterprise deployments.
- Compliance with organizational security standards, policies, and regulatory requirements.
#LI-Remote
#1000 Epiq Systems, Inc.
The Compensation range for this role is $135,000 -$155,000 USD annually and may be eligible for an annual bonus.
Your specific salary will be determined based on several factors:
- Location-based market rate for the role
- Your abilities in relation to the job specification
- Performance during screening and interview
- Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership CompassBuilds Talented Teams Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
- Focus on employee engagement
- Build a strong talent pipeline
Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
- Build trust-based partnerships
- Nurture long-term relationships
- Remove collaboration barriers
- Celebrate cross-team success
Engages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.
- Use storytelling to build buy-in
- Align communication with organizational goals
- Guild alignment through strong engagement
Maximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
- Use data to identify improvement opportunities
- Make informed decisions
- Align team goals with boarder strategy
- Empower teams to manage their own goals
- Translate vision into clear priorities
- Prepare for disruptions with strong change management
Achieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
- Improve workflows for team efficiency
- Use clear documentation and expectations
- Resolve issues quickly using data and feedback
