Job Description:Job SummaryThe Senior Operations Manager is responsible for overseeing daily operations, ensuring customer satisfaction, and implementing business innovation. This role involves collaborating with various stakeholders, managing projects, and maintaining high-quality standards.
Essential Job Responsibilities- Oversee daily operations and ensure customer satisfaction.
- Implement business innovation and best practices.
- Collaborate with various stakeholders to achieve organizational goals.
- Manage end-to-end project management and ensure timely delivery.
- Monitor and report on key performance indicators (KPIs).
- Ensure compliance with company policies and regulations.
Qualifications & Requirements- Education: Bachelor's degree in Business Administration, Operations Management, or a related field.
- Experience: 7+ years of experience in operations management.
- Skills:
- Business Innovation
- Communication
- Consumer Services
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- End-to-End Project Management
- General Operations Management
- Proactive Management
- Problem Solving
- Professional Collaboration
- Public Speaking
- Reporting and Analysis
- Workload Prioritization
- Certifications: Certified Operations Manager (COM)
- Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
The Compensation range for this role is $100,000 to $115,00 USD annually and may be eligible for an annual bonus.
Your specific salary will be determined based on several factors:
- Location-based market rate for the role
- Your abilities in relation to the job specification
- Performance during screening and interview
- Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership CompassBuilds Talented Teams Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
- Focus on employee engagement
- Build a strong talent pipeline
Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
- Build trust-based partnerships
- Nurture long-term relationships
- Remove collaboration barriers
- Celebrate cross-team success
Engages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.
- Use storytelling to build buy-in
- Align communication with organizational goals
- Guild alignment through strong engagement
Maximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
- Use data to identify improvement opportunities
- Make informed decisions
- Align team goals with boarder strategy
- Empower teams to manage their own goals
- Translate vision into clear priorities
- Prepare for disruptions with strong change management
Achieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
- Improve workflows for team efficiency
- Use clear documentation and expectations
- Resolve issues quickly using data and feedback
