DescriptionPosition SummaryThe
Lead Technical Program Manager provides governance, coordination, and execution oversight across the Frontline Readiness and IT Operations portfolio. This role is responsible for ensuring strategic initiatives are planned, prioritized, communicated, and delivered effectively while providing leadership with clear visibility into progress, risks, dependencies, and outcomes.
The
Lead Technical Program Manager partners with technology teams, business stakeholders, and third-party vendors to drive execution, improve accountability, and establish consistent delivery practices across the organization.
Key ResponsibilitiesPortfolio & Program Management- Manage a portfolio of cross-functional initiatives supporting IT Operations and Frontline Readiness.
- Develop and maintain program roadmaps, schedules, milestones, and delivery plans.
- Coordinate dependencies, risks, resource needs, and stakeholder engagement across initiatives.
- Facilitate project intake, prioritization, and governance processes.
Execution & Delivery Oversight- Drive accountability for project milestones, deliverables, and commitments.
- Lead status reviews, steering meetings, and cross-functional planning sessions.
- Identify and remove obstacles that may impact delivery.
- Ensure projects align with organizational priorities and business objectives.
Executive Reporting & Communication- Develop portfolio dashboards, status reports, and executive presentations.
- Provide leadership visibility into progress, risks, issues, and key decisions.
- Communicate program updates and outcomes to stakeholders at all levels.
Vendor & Stakeholder Coordination- Coordinate activities involving internal teams, business partners, and external vendors.
- Support major initiatives, operational improvements, technology implementations, and service transitions.
- Foster collaboration across teams to ensure successful execution of strategic objectives.
Required Qualifications- Bachelor's degree or equivalent experience.
- 7+ years of project, program, or portfolio management experience.
- Experience leading complex cross-functional technology initiatives.
- Strong organizational, communication, and stakeholder management skills.
- Experience with project management and reporting tools such as Microsoft Project, Planner, Smartsheet, Jira, or similar platforms.
- Demonstrated ability to influence and drive outcomes in a matrixed environment.
Preferred Qualifications- PMP certification or equivalent project/program management experience.
- Experience within IT Operations, Service Management, Infrastructure, or Technology organizations.
- Familiarity with ITIL and ServiceNow.
- Experience working with managed service providers, consulting partners, or technology vendors.
CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$125,000 - $157,000
Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
What to Expect NextOpenings 1
Pay Range $125,000.00 Annually to $157,000.00 Annually
