Lead Support Services Specialist

Summary

This position is located in the Small Business Administration, Office of the Chief Operating Officer in Washington, DC. The incumbent provides technical and operational leadership to staff responsible for delivering mission-essential administrative support services and serves as the principal advisor to

senior leadership on administrative services policies, programs, workforce operations, and agency-wide support strategies.

Duties

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As a/an Lead Support Services Specialist at theGS- 0342-13, some of your typical work assignments may include:

• Leads day-to-day operations of the Support Services Team by assigning and monitoring work, balancing workloads, establishing priorities, and ensuring timely completion of assignments in accordance with agency requirements and performance expectations.
• Serves as the lead technical authority for the planning, management and coordination of SB administrative support services programs affecting Headquarters and field operations.
• Prepares detailed analyses and projections of funding requirements for current and future fiscal years based on operational needs and program priorities.
• Develops and maintains agency Standard Operating Procedures governing administrative services functions.

Requirements

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Conditions of employment

• You must be a U.S. Citizen
• You must successfully complete a background investigation.
• You may be required to serve a one year probationary period.

Qualifications

GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector:

• Leading and administering administrative support programs for a large organization, including facilities, logistics, property and fleet management, mail operations printing services and contract oversight.
• Developing and implementing policies and SOP's.
• Managing budgets and resources ensuring compliance with federal laws and regulations.

These qualifications must be clearly referenced in your resume.

If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site:

Support Services Administration Series 0342

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Generally, time in Non-Pay status as a federal employee is not creditable towards the specialized experience requirement listed above.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 11/06/2026.

Education

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.

*** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.