JP Morgan Chase & Co.

Lead Site Reliability Engineer

JP Morgan Chase & Co. • $150K — $180K *
New York, NY 10017In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Formal training or certification in site reliability engineering; 5+ years of hands-on experience.
  • Experience with enterprise-authorized AI to enhance SRE workflows, with a focus on validation and data sensitivity.
  • Ability to assess and guardrail AI-assisted operational recommendations for correctness and alignment with security.
  • Leadership across Production Support, Management, SRE, and Technology Operations for stable production services.
  • Experience supporting Front Office Sales users in time-sensitive, high-availability environments.
  • Strong knowledge of financial workflows, including RFQs, pricing, execution, booking, and trade lifecycle.
  • Proven major incident leadership with effective team coordination for rapid service restoration.

Responsibilities

  • Lead the Production Management team for Sales Execution platforms, defining direction and performance expectations.
  • Own the stability and operational performance of business-critical Sales platforms, ensuring accountability for outcomes.
  • Act as a senior escalation point during critical incidents, driving triage and recovery aligned to business impact.
  • Build understanding of Sales Execution workflows to anticipate risks and enhance support effectiveness.
  • Collaborate with Sales and Trading teams to improve platform stability and operational efficiency.
  • Serve as a trusted advisor to stakeholders, providing concise communication during incidents and key initiatives.
  • Drive operational consistency through standardization, governance participation, and service maturity initiatives.

Benefits

  • Opportunity to shape the future of a globally recognized firm in site reliability engineering.
  • Direct impact on business operations and performance in the financial sector.
  • Collaboration with cross-functional teams, enhancing exposure to various business domains.
  • Access to enterprise-authorized AI technologies to support operational effectiveness.
  • Engagement in leading incident management and root-cause analysis processes.
Full Job Description
JOB DESCRIPTION

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial & Investment Bank, Production Management team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job Responsibilities
  • Lead the Production Management team supporting Sales Execution platforms across Rates, Credit, FX, SPG, and Repo, setting direction, priorities, and performance expectations.
  • Own stability, availability, resiliency, and end-to-end operational performance of business-critical Sales platforms, with clear accountability for outcomes.
  • Act as a senior escalation point during critical incidents, driving rapid triage, decisive coordination, and recovery actions aligned to business impact.
  • Build deep understanding of Sales Execution workflows (RFQ, pricing, execution, booking, market data, and trade lifecycle) to anticipate risks and improve support effectiveness.
  • Partner closely with Sales, Trading, Product, Application Development, Operations, and Infrastructure to improve platform stability, user experience, and operational efficiency.
  • Serve as a trusted advisor to Front Office Sales stakeholders, providing concise, business-focused communications during incidents and key initiatives.
  • Drive operational consistency and service maturity through standardization, governance participation, service reviews, and disciplined support model integration for new capabilities.
  • Lead reliability improvements by applying systems thinking and root-cause practices, expanding SRE adoption (observability, monitoring, automation, operational analytics), and improving supportability with engineering teams.
  • Run strong incident, problem, and change managementmajor incident response, RCA and remediation to eliminate recurrence, and ensuring changes meet readiness standards (testing, monitoring, and resiliency/DR validation).
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
  • Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills
  • Formal training or certification on site reliability engineering concepts and 5+ years applied experience
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
  • Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
  • Leadership experience across Production Support, Production Management, SRE, and Technology Operations teams, delivering stable and resilient production services.
  • Proven background supporting Front Office Sales users and Sales Execution platforms in high-availability, time-sensitive environments.
  • Strong knowledge of Rates, Credit, FX, Repo, and/or SPG workflows, with solid understanding of RFQs, pricing, execution, booking, market data, and trade lifecycle processes.
  • Strong systems thinking and problem-solving capability to assess complex, cross-domain production issues and drive end-to-end resolution.
  • Demonstrated major incident leadership, coordinating effectively across teams to restore service rapidly and drive root-cause remediation.
  • Track record of partnering with Application Development, Product, Sales, and business stakeholders to improve reliability, service quality, and operational maturity.
  • Strong observability and service management expertise (Dynatrace, Splunk, Geneos, Grafana; ITIL Incident/Problem/Change/Availability), with excellent verbal/written communication and people leadership.

Preferred qualifications, capabilities, and skills

  • Extensive experience supporting electronic Sales Execution platforms within Capital Markets environments, ensuring high availability and business-critical performance.
  • Deep knowledge of Rates, Credit, FX, Repo, and/or SPG workflows, enabling effective support aligned to trading and sales execution needs.
  • Proven ability to support a broad portfolio of Sales technology applications, managing operational risk and prioritization across multiple platforms.
  • Demonstrated experience integrating support teams and standardizing operating models across multiple application groups to drive consistency and service maturity.
  • Strong track record partnering directly with Front Office Sales teams to support client-facing electronic execution services and deliver business-focused outcomes.
  • Hands-on technology experience across cloud (AWS/Azure/GCP), automation and scripting (Python, Shell, PowerShell, Ansible, Terraform), and modern distributed platforms (containers, microservices, Kubernetes/OpenShift).



About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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