6+ years of product management experience, with 3+ years in healthcare settings.
Proven experience in delivering integrated software and hardware products for hospitals.
Knowledge of HL7v2 and FHIR standards for EHR integration.
Demonstrated ability to lead technology partnerships and manage joint roadmaps.
Strong prioritization skills with a history of making tough decisions.
Excellent executive communication skills and ability to influence without authority.
Responsibilities
Own the vision and roadmap for Smart Room products, enhancing patient experience.
Define tailored offerings for EHR-dominant and mixed-EHR accounts.
Make strategic decisions on product development based on customer feedback and revenue impact.
Position Smart Room as a comprehensive platform, integrating with CareConduit.
Lead product aspects of partnerships with hardware and virtual care providers.
Conduct evaluations for build, partner, or buy decisions regarding product reliability.
Translate EHR vendor requirements into actionable product timelines and specifications.
Develop an interoperability strategy for clinical data integration.
Consolidate legacy systems onto CareConduit with minimal disruption.
Establish success metrics aligned with health system outcomes and performance indicators.
Engage with key accounts to shape renewal and expansion strategies.
Benefits
Remote work flexibility with teams across the US and globally, plus office space in El Segundo, CA.
Comprehensive Medical, Dental, and Vision insurance for employees and families, with a 401k match.
Wellness reimbursement program and company-wide wellness days for rest and recharge.
Flexible time off policy to balance work and personal life.
Opportunity to join a mission-driven team focused on impactful healthcare solutions.
Full Job Description
We are looking for a Lead Product Manager, Smart Room to own the strategy and roadmap for TigerConnect Smart Room, turning the patient room into a connected care setting. Interactive bedside TV, digital whiteboards and door signs, nurse call, alarm management, and virtual care all work together, orchestrated by our CareConduit workflow platform. This role is critical as health systems consolidate on EHR-native bedside tools, inpatient video becomes a primary entry point for smart room evaluations, and hospitals increasingly expect one partner to deliver hardware, software, and integration as a turnkey service. Your mandate is to make Smart Room the platform that completes the bedside experience around the EHR, not one more point solution competing for the screen.
What You Will Do
Own the vision, multi-year roadmap, and quarterly delivery plan across bedside TV and patient experience, digital whiteboards and door signs, nurse call assurance and service request workflows, alarm and alert routing, virtual care, and AI-powered patient experiences.
Define distinct, clearly bounded offerings for EHR-dominant accounts, including Epic, and mixed-EHR accounts, with packaging and messaging that fits each.
Make hard tradeoffs on what to build, defer, or retire, grounded in customer evidence, revenue impact, and engineering capacity.
Ensure every Smart Room investment strengthens CareConduit as the integration and workflow layer, positioning the product as a platform rather than a point solution.
Lead the product side of strategic partnerships with certified hardware, virtual care, and device partners, including requirements, joint roadmaps, integration design, and certification dependencies.
Run build, partner, and buy evaluations, including product due diligence on hardware reliability, supply chain, and lifecycle risk.
Translate EHR vendor ecosystem programs and certification requirements, such as Epic Toolbox, into clear product requirements and timelines.
Own the interoperability strategy, including HL7v2 for real-time clinical data and FHIR for modern EHR integration and faster implementations.
Lead consolidation of legacy integration paths onto CareConduit with a migration plan customers can adopt without disruption.
Define success metrics tied to outcomes health systems buy on, including HCAHPS responsiveness, nurse call response time, alarm burden, adoption, ROI, and usage reporting.
Engage directly with strategic and at-risk accounts to shape renewal offers, pilots, expansion proposals, and measurable outcome plans.
Work closely with Engineering, Design, Clinical Innovation, Solutions Consulting, Sales, Marketing, Customer Success, and Business Development to bring well-sized initiatives into quarterly planning and communicate strategy, progress, and risk to executive leadership.
What You Bring
Must-Have:
6+ years of product management experience, including at least 3 years building products for hospitals or health systems.
Experience shipping products that combine software, hardware, and third-party integrations in enterprise or hospital environments.
Working knowledge of HL7v2, FHIR, and EHR integration, including how products get implemented with hospital IT teams.
Track record leading technology partnerships with joint roadmaps and integration commitments.
Clear evidence of making hard prioritization calls and saying no.
Strong executive communication skills and the ability to lead without direct authority.
Nice-to-Have:
Experience in the Epic ecosystem, including Toolbox, MyChart Bedside, Epic integrations, or competing in Epic-dominant accounts.
Domain experience in smart room or interactive patient care, nurse call, alarm management, virtual nursing or inpatient video, or RTLS.
Familiarity with Android-based devices, mobile device management, and TV or set-top box control.
Experience with partner evaluation or M&A product due diligence.
Clinical or nursing informatics background.
Perks & Benefits We Offer:
Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California
Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
Our flexible time off lets you work hard and play hard-on your schedule
Join a mission-driven team committed to making a real impact in the world of healthcare
About TigerConnect
TigerConnect is a healthcare communication and collaboration platform that enables healthcare providers to communicate securely and efficiently. The platform includes features such as secure messaging, voice and video calling, and clinical workflows. TigerConnect's platform is designed to improve patient care and reduce costs by streamlining communication between healthcare providers. The company was founded in 2010 and is headquartered in Long Beach, California.
