Job Summary:This job contributes to product strategy alongside cross-functional stakeholders, ensuring alignment with the shared vision. It includes implementing an architectural roadmap that balances innovative design with regulatory requirements, customer needs, and profitability. The position focuses on enhancing customer experience and monitoring success metrics through usability studies and market analysis. Responsibilities also encompass managing workstreams for analytics and competitive analysis, overseeing product profitability, participating in operational reviews, and collaborating with content developers, data scientists, and designers. This job is an individual contributor.
Job Description:Essential Responsibilities: - Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
- Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
- Controls for the customer experience and customer needs in product requirements and as an input to decision making.
- Monitors metrics that inform the success of products including usability studies, research and market analysis.
- Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
- Monitors product profitability measures, including budget.
- Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.
- Partners with content developers, data scientists, product designers and user experience researchers.
Minimum Qualifications:- 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:About the RoleGreat decisions depend on trustworthy, accessible data. As Lead Product Manager, you'll own two connected areas: self-service analytics, the tools that let teams explore data and get answers on their own, and instrumentation, the real-time product behavioral data that powers those tools. You'll define how teams across PayPal capture, govern, and use behavioral data, and how AI makes that data easier to explore and act on without an analyst in the loop.
You'll partner with Engineering, Data Science, Analytics, Data Governance, Privacy, and Product teams to build tools people want to use and a data foundation they can trust.
What You'll Do- Set the vision, strategy, and roadmap for self-service analytics and instrumentation, tying both to business outcomes and user adoption.
- Build AI-powered analytics experiences such as conversational querying, automated root-cause analysis, and AI agents that surface insights, so non-technical users get answers quickly.
- Make AI-generated answers trustworthy: accurate, explainable, and grounded in governed, high-quality data.
- Drive adoption across product, engineering, and business teams through enablement, training, and feedback loops, with clear metrics for usage, data quality, coverage, and time-to-insight.
- Work closely with technical teams (data engineering, platform, and analytics engineering) to translate complex data architecture into clear product requirements.
- Lead cross-functional initiatives, manage dependencies and risks, and communicate progress and trade-offs to senior leadership.
- Mentor other product managers and raise the bar on data-driven product practices.
What You'll Bring- 6+ years of product management experience, including leading data, analytics, or developer-facing platform products.
- Proven experience building self-service analytics tools, with an understanding of how AI/LLMs are changing how people interact with data.
- Hands-on experience with real-time behavioral data and instrumentation: event streaming, tagging and tracking, schema management, and data pipelines.
- Credibility with engineers and data scientists, with the ability to dig into technical detail and still communicate clearly to business partners.
- A track record of influencing across a large, matrixed organization without direct authority.
- Strong analytical skills, including comfort with SQL and analytics tools.
- Bachelor's degree or equivalent experience; advanced degree a plus.
Nice to Have- Experience with semantic layers, metric definitions, or data catalogs.
- Background in payments, fintech, or other regulated industries.
- Experience launching AI-powered features in an enterprise setting.
Subsidiary:PayPal
Travel Percent:0
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:San Jose, California: ($176,500.00 - $262,350.00 Annually)
Additional Location(s) | Pay Range:No other locations are assigned to this requisition currently.
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
