This position requires 5 days a week onsite

Relocation is not offered

Location: Dallas, TX

Job Description - External
Key Roles and Responsibilities:

• Manage Customer Inventories & Campaigns: Maintain complex customer inventories, campaign portfolios, and execution plans. Monitor performance, identify risks, and drive actions to support operational readiness and successful outcomes.
• Analyze Business Performance & Customer Data: Evaluate customer, operational, and campaign data to identify trends, opportunities, and risks. Translate insights into actionable recommendations that support strategic decision-making.
• Develop Tools & Process Improvements: Partner with Technology, Data Engineering, and Analytics teams to define requirements and support the development of tools, reporting capabilities, and automation solutions that improve execution and data management.
• Drive Cross-Functional Collaboration: Work closely with Product, PMO, Marketing, and Data teams to align priorities, resolve issues, and ensure successful program execution.
• Support Customer Experience Improvements: Gather customer and operational feedback to identify opportunities to improve processes, execution strategies, and customer outcomes.

Job Contribution:

An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. The ideal candidate is highly organized, detail-oriented, and naturally curious. They are comfortable working with large, complex datasets but focus on what the data means rather than simply reporting results. They can connect strategy to execution, identify risks before they become issues, and build structure within evolving environments. This individual combines strong business acumen with analytical thinking and thrives in highly cross-functional, fast-paced programs where customer experience and operational excellence are equally important.

Supervisor: No

Preferred Qualifications & Experience

• 5+ years of experience managing large-scale programs, projects, or business initiatives involving multiple stakeholders, dependencies, and operational processes.
• Strong analytical skills with the ability to translate complex data into business insights, strategic recommendations, and operational actions.
• Demonstrated ability to identify trends, risks, dependencies, and opportunities within large and complex datasets. Exceptional organizational skills with experience managing large customer inventories, multiple workstreams, and competing priorities.
• Experience analyzing business performance and customer data to develop insights, recommendations, and measurable business outcomes.

Preferred Knowledge

• Knowledge of Wireline products, customer lifecycle management, service migrations, or transformation programs.
• Experience in Care, AFO, operational support, service delivery, or customer-facing organizations.
• Experience working with large customer datasets, campaign management processes, or operational reporting environments.
• Familiarity with Power BI, Tableau, SQL, Databricks, or similar analytical platforms.

Education/Experience:

Bachelor27s degree (BS/BA) desired. 5+ years of related experience

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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