Hawthorne cat

Lead Field Service Technician

Hawthorne cat • $79K — $104K *
San Diego, CA 92154In-Person
Manufacturing & Automotive
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required.
  • 8 years of experience repairing Caterpillar products preferred.
  • Expertise in all phases of Caterpillar service operations required.
  • In-depth understanding of the entire Caterpillar product line.
  • Strong knowledge of hydraulics, power trains, and electrical/electronic systems.
  • Valid California driver's license with a good record required.
  • Must furnish all necessary hand tools for repairs.

Responsibilities

  • Ensure a safe, clean, and productive working environment.
  • Mentor technicians in troubleshooting and repairs.
  • Schedule and communicate repairs to align with customer expectations.
  • Troubleshoot and repair equipment effectively.
  • Conduct pre-delivery inspections on new equipment.
  • Assist with writing detailed service reports.
  • Collaborate with office staff for repair clarity.

Benefits

  • Competitive compensation package.
  • Supportive work environment with a strong culture.
  • Opportunities for career advancement and growth.
  • Comprehensive medical, dental, and vision plans.
  • Access to medical video appointments.
  • Health Savings Account available.
  • Paid Time Off (PTO) policy.
  • 401(k) plan with company matching.
  • Flexible spending accounts for health and dependent care.
  • Life and accident insurance options available.
  • Employee assistance and legal plan services.
  • Travel assistance and wellness programs offered.
  • Reward programs including referral and longevity bonuses.
  • Substantial discounts through Hawthorne CAT.
  • Boot reimbursement and company-supplied uniforms provided.
  • Tuition reimbursement and advanced technical training opportunities.
Full Job Description
POSITION SUMMARY: The Lead Service Technician assists and develops technicians in all phases of troubleshooting and repair of equipment in a manner that reflects the company's vision. Serves as the main contact between the shop personnel and Technical Services Department concerning problems that arise during the repair of the equipment. The shop lead is also responsible for the leadership and development of technicians in their area.

ESSENTIAL FUNCTIONS:
  1. Helps ensure a safe, productive, and clean working environment.
  2. Guides and mentors workforce: troubleshooting, repairs, SIS, ET, TMI, SIMSi, DSN, etc.
  3. Schedules repairs with Service Communicator in line with customer expectations.
  4. Troubleshoots and repairs equipment.
  5. Schedules/Performs new equipment pre-delivery inspections.
  6. Communicates with customers for complaint/repair clarity as needed.
  7. Assists workforce with proper service report writing.
  8. Works with office staff on repair clarity.
  9. Uses all test and diagnostic equipment available for machines and systems.
  10. Follows specifications and procedures in service manuals and select the designated tools.
  11. Measures and identifies new parts and components for reusability or replacement, orders new parts as required.
  12. Upkeeps best practices as aligned with Service Excellence metrics.
  13. Follows best practices to ensure contamination control guidelines.
  14. Ensure service reports are completed in a timely manner to align the shop process with operations requirements.
  15. Work with minimal supervision.
  16. Will conduct any other duty deemed necessary by the Service Manager.


EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
  1. High school diploma or equivalent.
  2. Prefer to have Eight (8) years experience in the repair of Caterpillar products.
  3. Expertise in all phases of Caterpillar service operation.
  4. Understanding of all Caterpillar product line.
  5. Expert working knowledge of hydraulics and power trains.
  6. Expert working knowledge in the repairs of electrical and electronic systems.
  7. Must have valid Driver's License with a good record.
    1. Shop Requirements: Valid California Class "C" driver's license.
    2. Field Requirements: Valid California Class "B" driver's license, if assigned vehicle is required.
  8. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
    1. NOTE:Some high dollar value tooling is supplied by Hawthorne.


PHYSICAL DEMANDS:
  1. Walking and moving about on foot up or downstairs and often through uneven terrain.
  2. Hands/arms operating equipment, hand and power tools.
  3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
  4. Handling: Seizes helps or works with hands.
  5. Reaching: Extends hands and arms in any direction.
  6. Standing: Remains in standing position if required for certain repair or maintenance work.
  7. Climbing: In and out of equipment.
  8. Vision: Read work tickets, parts and service books and operate heavy equipment.
  9. Talking: Communications by radio, phone, and in person in English.
  10. Sitting: Sits in equipment and in vehicles.
  11. Stooping: Bends body downward and forward by bending at knees or waist.
  12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.
  13. Laying: Lies in prone position under vehicles and equipment.


ENVIRONMENTAL:
  1. Noise: Works in conditions with constant or intermittent noise.
  2. Temperatures/Weather: Works in a warehouse and outside with variations of temperature and weather.
  3. Exposure: Foul odors, fumes and harsh substances.

HERE'S WHAT WE OFFER...
  • Competitive Compensation
  • A great work environment and culture
  • Career growth and advancement opportunities
  • Training
  • Medical, Dental and Vision plans
  • Medical Video Appointments available
  • Health Savings Account available
  • Paid Time Off (PTO) Pay
  • 401(k) Plan + Company Matching
  • Health and Dependent Care Flexible Spending Accounts
  • Life & Accident Insurance
  • Employee Assistance Programs
  • Legal Plan
  • Travel Assistance Plan
  • Wellness Programs
  • Referral Bonus Program
  • Longevity Bonus Program
  • Recognition Programs and much more
  • Hawthorne CAT discounts
  • Boot Reimbursement
  • Tuition Reimbursement
  • Company-Supplied Uniforms
  • Advanced Technical Training
  • Estimated Compensation$38.00 - $50.00 Per Hour


Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

About Hawthorne cat

Caterpillar Inc. is an American Fortune 100 corporation that designs, develops, engineers, manufactures, markets, and sells machinery, engines, financial products, and insurance to customers via a worldwide dealer network. It is the world's largest construction-equipment manufacturer. In 2018, Caterpillar was ranked number 65 on the Fortune 500 list and number 238 on the Global Fortune 500 list. Caterpillar stock is a component of the Dow Jones Industrial Average. Caterpillar Inc. traces its origins to the 1925 merger of the Holt Manufacturing Company and the C. L. Best Tractor Company, creating a new entity, California-based Caterpillar Tractor Company. In 1986, the company reorganized itself as a Delaware corporation under the current name, Caterpillar Inc. Its headquarters are located in Deerfield, Illinois; it announced in January 2017 that over the course of that year, it would relocate its headquarters from Peoria, Illinois, to Deerfield, Illinois, scrapping plans from 2015 of building an $800 million new headquarters complex in downtown Peoria. The company also licenses and markets a line of clothing and workwear boots under its Cat / Caterpillar name. Additionally, the company licenses the Cat phone brand of toughened mobile phones and rugged smartphones since 2012. Caterpillar machinery and other company-branded products are recognizable by their trademark "Caterpillar Yellow" livery and the "CAT" logo.
Learn more about Hawthorne cat
Industry
Manufacturing & Automotive
Founded
2016
* Ladders Estimates

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