Salesforce

Lead Employee Success People Consultant

Salesforce • $94K — $142K *
Washington, DC 20011In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in HR consulting or Employee Success roles
  • Strong analytical skills with a knack for data interpretation
  • Proven ability to build effective relationships across various organizational levels
  • Excellent verbal and written communication skills
  • Experience in supporting diverse, multicultural environments
  • Self-starter with a proactive approach to HR strategies
  • Familiarity with HR tools like Workday, Google Drive, and Tableau

Responsibilities

  • Act as a trusted advisor to ESBP partners and business leaders
  • Provide analytical support to ESBPs using quantitative and qualitative data
  • Monitor employee trends and apply HR analytics for data-driven decisions
  • Design and propose ES activities for organizational health assessments
  • Support digital transformation initiatives with AI and process improvement
  • Collaborate with COEs and global partners for streamlined HR processes
  • Lead ES project objectives, timelines, and communication strategies

Benefits

  • Opportunities for professional development and growth
  • Collaborative and inclusive work environment
  • Support for health and wellness initiatives
  • Access to the latest HR tools and technologies
  • Participation in digital transformation efforts
  • Comprehensive employee support programs
  • Flexibility in work arrangements
Full Job Description
We are seeking a U.S. based Employee Success People Consultant (ESPC) to join our ES organization. This role will have significant scope and impact, partnering closely with ES teams including ESBPs, COEs, People Services & Operations (PS&O), Reward Partners and more to coordinate, roll out and complete ES programs and initiatives that support the business needs of the organization. This role will provide dedicated support to ESBPs and Leaders within the sales distribution team on org health reviews, org changes, promotions, talent reviews, performance reviews, employee experience surveys, and more. The ideal candidate is one who excels in a fast-paced and everchanging environment, is strategic and proactive, and is looking to work with a strong ES Organization.

Responsibilities:
  • Act as a trusted advisor to ESBP Partners and business leaders, ensuring HR strategies support business needs.
  • Provide operational and analytical support to the ESBPs with quantitative and qualitative data in support of strategic ES programs and initiatives.
  • Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions.
  • Proactively understand what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities.
  • Support digital transformation efforts through use of AI, Agents, UAT and continuous improvement of our processes.
  • Partner with ESBPs, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.
  • Partner with the ESBPs and the business units they directly support to deliver on the organization's talent strategy. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), mobility, change management, and other talent related initiatives.
  • Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.
  • Partner with leadership to drive organizational effectiveness and a high-performance culture.
  • Partner to support the business through transformation and change.
  • Executes on continued reshaping, growth, acquisition, reorganization, etc.
  • Work directly with people leaders and employees to coach and enable on a variety of ES topics and programs, resolve issues, etc.
  • Creates tools, templates and resources for consistent service delivery at scale.
  • Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
  • Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and/or make recommendations when it is appropriate to align with different teams.


Requirements and Key Skills:
  • Experience working closely with ESBP, COEs, Executives, Managers, and Employees to handle a variety of issues and execute on solutions and strategies in all areas of Human Resources.
  • Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
  • Demonstrated ability to be a self-starter and proactive.
  • Comfort with ambiguity and proven agent for change.
  • Ability to develop effective relationships across all levels of the organization with diverse client groups.
  • Excellent verbal and written communication skills; must be a strong and succinct communicator.
  • Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
  • Ability to ramp up quickly, recognize Salesforce's unique culture and proactively help identify issues/areas of development.
  • Ability to collect, assimilate, analyze, and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software, Workday, and Tableau.
  • Ability to take trends and data, connecting the dots and translating them into key insights and presentable themes.
  • Ability to partner with COEs to design, build, and implement programs and processes to support business needs.
  • Ability to deliver difficult feedback, coach leaders through difficult scenarios, and facilitate team discussions.
  • General knowledge of employment policies and practices.
  • Knowledge of staffing, compensation, and talent management best practices.


Requirements - Education & Experience:
  • Bachelor's degree or equivalent relevant experience


At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $94,000 - $142,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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