Lead Account Manager

As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services. What your day-to-day will look like: • Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports • Cultivate positive working relationships with contract carriers and helpers • Use route planning software to build efficient delivery routes • Handle the dispatch of contract carriers; resolve issues throughout the day as needed • Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies • Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery • Coach and develop dispatch and warehouse personnel to meet and exceed the customers' expectations • Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues) At a minimum, you'll need: • 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience • Bachelor's degree or equivalent related work or military experience • Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications It'd be great if you also have: • Bachelor's degree in Logistics or Supply Chain Management, or equivalent related work or military experience • 4-7 years of logistics experience • 2 years of inventory control and merchandise reconciliation experience • Solid research, communication and time management skills Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits • Comprehensive medical, dental, and vision plans • 401(k) retirement plan with up to 5% company match • Pre-tax accounts to help streamline eligible expenses • Company-paid disability and life insurance • Employee Assistance Program (EAP) • Career and Leadership Development Programs • Paid time off, company holidays, and volunteer days