As a Labor Engineering PM II for Workforce Engineering (WFE) within WWGS Operations Business Support, you will execute the core labor engineering process - conducting time studies, performing workflow observations, analyzing task-level data, and developing labor standards that drive accurate staffing models across store formats. You will work closely with store operations teams to observe, measure, and document work processes, translating field observations into data-driven labor standards. This role requires strong analytical rigor, attention to detail, and the ability to manage multiple concurrent studies while delivering accurate, defensible results that directly impact store-level labor planning.

Key job responsibilities

Time Studies & Workflow Observation:

- Conduct time and motion studies across store departments to establish and validate labor standards

- Perform on-site and remote workflow observations to document task sequences, durations, and frequency

- Apply appropriate allowance factors (fatigue, personal, delay) to develop fair and accurate standard times

- Ensure study methodologies are consistent, repeatable, and statistically sound

Labor Standards Development & Maintenance:

- Develop, document, and maintain labor standards for assigned store departments or process areas

- Analyze task-level data to identify variances between actual and standard performance

- Update standards based on process changes, new store formats, or operational shifts

- Validate standards through periodic re-observation and data analysis

Data Analysis & Reporting:

- Perform quantitative analysis on labor data to identify trends, outliers, and opportunities for standards improvement

- Build and maintain reporting tools to track standards accuracy and coverage across assigned areas

- Present findings and recommendations to team leadership with clear, data-backed rationale

Process Documentation & Standardization:

- Create and maintain detailed process documentation (SOPs, task breakdowns, flow diagrams) for observed workflows

- Ensure documentation is clear, auditable, and accessible to stakeholders

- Contribute to WFE's methodology standards to ensure consistency across the team

Cross-Functional Collaboration:

- Partner with store operations teams to schedule observations, gather context, and validate findings

- Coordinate with other Labor Engineers to ensure standards align across departments and formats

- Support senior team members on larger-scale projects requiring multi-department analysis

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Bachelor's degree in Industrial Engineering, Operations Research, Business, or relevant field

- 3+ years of experience in labor engineering, industrial engineering, workforce planning, or process analysis within retail, supply chain, or manufacturing operations Strong understanding of time study methodologies

- Analytical rigor with attention to detail in data collection and statistical analysis

- Proficiency in Excel and data analysis tools for standards calculation and reporting

- Ability to observe and document complex workflows accurately and objectively

- Strong project management skills - ability to manage multiple concurrent studies and meet deadlines

- Clear written and verbal communication skills for documenting standards and presenting findings

- Comfort working in store environments and adapting observation plans based on operational realities

- Collaborative mindset with ability to build trust with store operations partners

PREFERRED QUALIFICATIONS

- Experience conducting formal time and motion studies in a retail or warehouse environment

- Familiarity with predetermined time systems (MOST, MTM, or similar)

- Experience with workforce management systems (UKG Pro, Kronos, or similar)

- Background in grocery or multi-format retail store operations

- Proficiency in SQL, Python, or similar tools for data analysis and automation

- Track record of delivering accurate, defensible labor standards that drive measurable operational outcomes

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IL, Chicago - 74,200.00 - 129,800.00 USD annually

USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually

USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually