Position DetailsPosition Information
Recruitment/Posting Title Knowledge Management Specialist Lead
Job Category Staff & Executive - Human Resources
Department R-PATH
Posting Summary Rutgers, The State University of New Jersey is seeking a Knowledge Management Specialist Lead for the R-PATH department within University Human Resources.
The main responsibility of this role is to support University Human Resources (UHR) in organizing, maintaining, and improving knowledge resources and systems used by employees, HR professionals, and support teams throughout the university.
Among the key duties of the position are the following:
- Serves as an operational lead for the Knowledge Management Team and functions as the primary backup to the Knowledge and Systems Process Manager.
- Working collaboratively with the Manager, coordinates daily knowledge management activities, provides guidance and direction to team members, and helps ensure the successful delivery of knowledge management services across UHR.
- Under the direction of the Knowledge and Systems Process Manager, supports UHR-wide knowledge management initiatives, including the employee-facing knowledge base, support center knowledge resources, and AI-enabled self-service tools.
- Works closely with subject matter experts, support teams, and technical partners to ensure knowledge content remains accurate, accessible, consistent, and actionable.
- Oversees knowledge quality, coordinating content governance activities, supporting AI-response validation processes, and driving continuous improvement efforts that enhance employee self-service and operational effectiveness.
- Communicates trends, risks, improvement opportunities, and significant knowledge changes to the Knowledge and Systems Process Manager and Support Service Center Leadership.
FLSA Exempt
Grade 05
Salary DetailsMinimum Salary 71447.000
Mid Range Salary 90435.000
Maximum Salary 109422.000
Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
Position Status Full Time
Working HoursStandard Hours 37.50
Daily Work ShiftWork Arrangement Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.
Union Description Administrators Confidential
Payroll Designation PeopleSoft
Seniority UnitTerms of Appointment Staff - 12 month
Position Pension Eligibility ABP
Qualifications
Minimum Education and Experience - Bachelor's degree in Human Resources, Communications, Information Management, Instructional Design, Business Administration, or a related field; or an equivalent combination of education and relevant experience.
- Minimum of two (2) years of experience in knowledge management, content development, information management, HR service delivery, employee support operations, or a related field.
Certifications/LicensesRequired Knowledge, Skills, and Abilities - Experience coordinating projects, initiatives, or work activities in a complex organizational environment.
- Working knowledge of Human Resources programs, processes, policies, and terminology.
- Strong writing, editing, proofreading, and communication skills with the ability to translate complex policy or technical information into clear, user-friendly content.
- Experience working with knowledge management platforms, content management systems, and service management tools such as ServiceNow, Salesforce, Oracle HCM, or similar technologies.
- Demonstrated ability to establish and maintain content standards, governance practices, and quality control processes.
- Experience utilizing AI-assisted productivity tools, enterprise search technologies, knowledge search platforms, or digital workplace solutions while exercising sound judgment and validating results.
- Strong analytical and problem-solving skills with the ability to identify trends, evaluate information, and implement process improvements.
- Ability to manage multiple priorities, coordinate competing deadlines, and maintain a high level of accuracy and attention to detail.
- Demonstrated ability to collaborate effectively with technical and non-technical stakeholders.
- Strong organizational, planning, and project coordination skills.
- Ability to provide leadership, guidance, coaching, and support to team members while fostering a collaborative and customer-focused work environment.
- Detail-oriented with excellent organizational and project management skills.
Preferred Qualifications - Experience providing lead work direction, mentoring, training, coaching, or project coordination responsibilities.
- Experience supporting Human Resources shared services, contact center, employee service center, or customer support operations.
- Advanced knowledge of knowledge management methodologies, governance frameworks, taxonomy development, content architecture, and information organization.
- Experience supporting AI-enabled self-service solutions, chatbot technologies, conversational AI platforms, or enterprise search tools.
- Experience developing metrics, dashboards, and reporting related to content effectiveness and knowledge utilization.
- Knowledge of ServiceNow Knowledge Management and Employee Center functionality.
- Experience participating in system implementations, process improvement initiatives, or organizational change management efforts.
- Advanced organizational skills and understanding of basic project management principles.
- Demonstrated experience managing multiple priorities at once, with attention to accuracy and detail.
- Advanced knowledge of content management, including creating knowledge management structures, indexing, and creating taxonomies.
- Experience with web content development, HTML, and digital accessibility standards (e.g., WCAG 2.1 and ADA compliance) to create and maintain accessible, user-friendly knowledge content.
- Demonstrated experience working with content management systems.
- Superior ability to communicate effectively and professionally both verbal and written.
- Self-starter who can deliver quality work with minimal supervision.
- Ability to quickly adapt and successfully pivot when changing business needs and requests are presented.
- Willingness to learn and actively seek out information to better maintain, update, and store materials.
Equipment UtilizedPhysical Demands and Work EnvironmentSpecial ConditionsPosting Details
Posting Number 26ST2115
Posting Open DateSpecial Instructions to ApplicantsRegional Campus Rutgers University-New Brunswick
Home Location Campus Rutgers University - New Brunswick
City New Brunswick
State NJ
Location DetailsPre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
