Team Overview
The Change Management team supports the TruOps technology ecosystem, anchored by Salesforce and supported by a portfolio of integrated platforms that enable end-to-end business processes from lead acquisition through customer service, delivering modern digital experiences, automation, analytics, and AI capabilities. The team partners with functional leaders (marketing, sales, solutions, legal, operations), business partners, and implementation teams to strengthen change readiness, user adoption, and long-term proficiency. This role will support the Senior Director, Change Management, Training and Communications.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Conduct stakeholder assessments and detailed change impact analyses to identify affected groups, process changes, adoption risks, and required behavioral changes.
• Translate Salesforce, business process, and system changes into practical training and enablement plans that prepare users for successful adoption.
• Develop and execute change readiness approaches, including readiness criteria, checkpoints, and reinforcement activities aligned with program milestones.
• Define role-based training strategies for large-scale initiatives, including target audiences, delivery methods, training environments, materials, and knowledge checks.
• Deliver engaging training through live, virtual, on-demand, and blended formats, with an emphasis on hands-on learning and practical application.
• Partner with functional leaders, business partners, communications teams, and implementation partners to align stakeholder messaging, training, and enablement activities.
• Develop microlearning, self-paced digital content, onboarding resources, refresher training, and just-in-time learning for ongoing Salesforce enhancements.
• Maintain and update the training catalog to reflect evolving system capabilities, business processes, and user needs.
• Provide coaching and user support to strengthen proficiency, address resistance, and reinforce new ways of working.
• Evaluate training effectiveness, user readiness, and adoption feedback to identify risks and recommend improvements.

Required Knowledge and Experiences

• Four or more years of experience in change management, training delivery, enablement, or a related discipline, with demonstrated experience supporting business process or technology transformation.
• Experience conducting change impact analyses and stakeholder assessments to identify process impacts, readiness needs, and adoption risks.
• Strong business process knowledge with the ability to understand detailed operational changes and translate them into clear, role-based training.
• Experience delivering training and facilitating learning across live, virtual, on-demand, or blended formats for diverse stakeholder groups.
• Strong project management, facilitation, presentation, and organizational skills, with the ability to manage multiple priorities and work independently in a dynamic environment.

Required Technical Skills

• Experience supporting Salesforce implementations, enhancements, or user adoption initiatives.
• Working knowledge of established change management frameworks, such as Prosci or ADKAR, and the ability to apply change principles to stakeholder readiness and adoption.
• Experience using Microsoft Office applications to develop presentations, training materials, documentation, and stakeholder resources.
• Experience developing or maintaining digital training materials, microlearning, knowledge checks, or self-paced learning content.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience working in financial services, healthcare, high-tech, or another compliance-intensive and operationally complex environment.
• Bachelor's degree in education, business, instructional design, or a related field, or equivalent professional experience.
• Prosci, ADKAR, training, facilitation, or instructional design certification.
• Experience using AI-enabled productivity tools, including Microsoft Copilot, to support training, content development, or enablement activities.

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Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We've got your back with company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care[redacted] membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

Pay Scale Information:

The U.S. base salary range for this position is $72,300.00 - $105,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title:
Consultant, Sales Enablement

Company:
TransUnion LLC