The KML Coordinator supports the Knowledge Management & Learning team in maintaining the firm's knowledge platforms, coordinating learning programs, administering training content and systems, preparing usage and completion reports, and supporting day-to-day KML operations. The role requires strong attention to detail, sound judgment, proactive follow-through, and the ability to work effectively with attorneys, business professionals and members of the wider firm.
Primary Responsibilities- Maintain and support the firm's core Knowledge, Intranet and Learning Management System (LMS) platforms.
- Coordinate and administer firmwide learning programs, including scheduling, presenter support, training logistics, recordings, post-training uploads and reporting.
- Support knowledge capture, content organization, internal research, content review cycles, and the development of resources that help employees locate and use firm knowledge effectively.
- Provide day-to-day operational and administrative support to the KML team, including team communications, calendars, reporting, meeting coordination and process documentation.
Knowledge platforms and content management - Maintain and update content on the firm's Knowledge and Intranet Platforms, including uploading, tagging, organizing links and supporting content owners with page and document updates.
- Assist with the creation and maintenance of mini hubs, document libraries and other tools that make knowledge resources easier to find and use.
- Track and support periodic content reviews to help ensure Knowledge resources remain accurate and up to date.
- Assist colleagues with locating relevant knowledge resources and support internal research requests as needed.
- Redact or sanitize sensitive information from internal documents and case work products when required.
Learning programs and training operations - Maintain the firmwide training calendar and help coordinate firmwide learning programs from planning through delivery.
- Schedule planning calls, check-ins and dry runs; coordinate with presenters, attorneys, business professionals and administrative teams to keep training projects on track.
- Support CLE and CPD coordination by gathering all required information, tracking materials and working with relevant internal contacts.
- Run live training sessions by supporting presenters, managing logistics, monitoring chat, recording sessions, and coordinating Zoom or Teams functionality as needed.
- Edit, process and upload training recordings and materials to the LMS and related knowledge platforms.
- Assist with onboarding, certification programs, newly promoted attorney meetings, learning plans and recurring training series.
Learning Management System (LMS) administration and reporting - Serve as a day-to-day point of contact for LMS questions, access issues and course administration.
- Create, update and circulate course links, learning plans and training communications as needed.
- Track enrollment, completion, viewership and other training activities, and running reports for KML, Attorney Development and other stakeholders.
- Support for permissions management, security groups and restricted-access training content where required.
Communications, reporting and team operations - Prepare and distribute KML updates that highlight new knowledge objects, training resources and other relevant learning content.
- Support Intranet announcements, Knowledge content updates, Meeting coordination, client alert tracking and other cross-functional communications.
- Maintain KML reporting trackers, including training participation, attorney involvement in KM and learning initiatives, page-view reporting and related metrics.
- Document KML team processes and procedures and maintain guidance resources for new joiners and ongoing team use.
- Schedule recurring KML meetings, spotlights, refresher sessions and other team or stakeholder meetings as required.
Requirements - 2+ years of administrative, knowledge management, learning and development, or related experience in a professional services or law firm environment preferred.
- Experience using Microsoft 365, including Word, Outlook, Excel, PowerPoint, SharePoint and Teams.
- Experience with knowledge platforms, learning management systems, SharePoint sites, intranets or similar content-management tools preferred.
- Comfortable working with data, trackers and reports, including training completion, viewership and content-usage reporting.
- Strong attention to detail, excellent organizational skills, and consistent follow-through, with the ability to manage competing deadlines and priorities.
- Strong written, verbal, and interpersonal skills, with a proactive approach to building trusted relationships and collaborating effectively with attorneys, business professionals and stakeholders at different levels.
- Ability to exercise sound judgment and discretion in compliance with our Firm's policies when handling sensitive internal documents, training records and firm information.
- Highly proactive, collaborative and ability to work independently while maintaining clear, transparent and timely communication with stakeholders.
- Interest in knowledge management, learning, legal operations, firmwide training and technology-enabled process improvement.
At the time of posting, the salary range for this role is US $65,700 - US $98,500. This range is based on a full-time work schedule. Other compensation may include an annual discretionary bonus. The successful candidate's actual salary will be determined based on permissible, non-discriminatory factors, including but not limited to relevant experience, qualifications, licensure/certifications, training, skills, and market data.
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