Knowledge Management and Learning (KML) Coordinator

TheKMLCoordinator supports the Knowledge Management & Learning team in maintaining the firm’s knowledge platforms, coordinating learning programs, administering training content and systems, preparing usage and completion reports, and supporting day-to-day KML operations. The role requires strong attention to detail, sound judgment, proactive follow-through, and the ability to work effectively with attorneys, business professionals and members of the wider firm.

Primary Responsibilities

• Maintain and support the firm's core Knowledge, Intranet and Learning Management System (LMS) platforms.

• Coordinate and administer firmwide learning programs, including scheduling, presenter support, traininglogistics, recordings, post-traininguploadsand reporting.

• Support knowledge capture, content organization, internal research, content review cycles, and the development of resources that help employeeslocateand use firm knowledge effectively.

• Provide day-to-day operational and administrative support to the KMLteam, including team communications, calendars, reporting, meeting coordinationand process documentation.

Knowledge platforms and content management

• Maintain and updatecontent onthe firm’s Knowledge and Intranet Platforms, including uploading, tagging, organizing links and supporting content owners with page and document updates.

• Assistwith the creation and maintenance of mini hubs, documentlibraries and other tools that makeknowledgeresources easier to find and use.

• Track and support periodic content reviews to help ensure Knowledge resources remainaccurateand up to date.

• Assistcolleagues with locatingrelevant knowledge resources and support internal research requests as needed.

• Redact or sanitize sensitive information from internal documents and case workproductswhen required.

Learning programs and training operations

• Maintain the firmwide training calendar and help coordinate firmwide learning programs from planning through delivery.

• Schedule planning calls,check-insand dry runs; coordinate with presenters, attorneys, business professionalsand administrative teams to keep training projects on track.

• Support CLE and CPD coordination by gatheringallrequired information, trackingmaterialsand working with relevant internal contacts.

• Run live training sessions by supporting presenters, managinglogistics,monitoringchat, recording sessions, and coordinating Zoom or Teams functionality as needed.

• Edit,processand upload training recordings and materials to theLMSand related knowledge platforms.

• Assistwith onboarding, certification programs, newly promoted attorney meetings, learning plansand recurring training series.

LearningManagementSystem(LMS)administration and reporting

• Serve as a day-to-day point of contact for LMSquestions, access issues and course administration.

• Create,updateand circulate course links, learning plans and training communications as needed.

• Track enrollment, completion,viewershipand other training activities, andrunningreports for KML, Attorney Developmentand other stakeholders.

• Supportfor permissions management, security groups and restricted-access training content whererequired.

Communications,reportingand team operations

• Prepare and distribute KML updates that highlight newknowledgeobjects, training resourcesand other relevant learning content.

• SupportIntranetannouncements, Knowledge contentupdates, Meetingcoordination, client alert tracking and other cross-functional communications.

• Maintain KML reporting trackers, including training participation, attorney involvement in KM and learning initiatives, page-viewreportingand related metrics.

• Document KML team processes andprocedures andmaintain guidance resources for new joiners and ongoing team use.

• Schedule recurring KML meetings, spotlights, refresher sessions and other team or stakeholder meetings asrequired.

Requirements

• 2+yearsof administrative, knowledge management, learning and development, or related experience in a professional services or law firm environment preferred.

• Experience usingMicrosoft 365, including Word, Outlook, Excel, PowerPoint,SharePointand Teams.

• Experience with knowledge platforms, learning management systems, SharePoint sites,intranetsor similar content-managementtools preferred.

• Comfortable working with data, trackers and reports, including training completion,viewershipand content-usage reporting.

• Strong attention to detail,excellentorganizational skills,andconsistentfollow-through, with the ability to manage competingdeadlines and priorities.

• Strong written,verbal, and interpersonalskills,with a proactive approach to building trusted relationships and collaborating effectivelywith attorneys, business professionalsand stakeholders at different levels.

• Ability to exercisesound judgment and discretionin compliance with our Firm’s policieswhen handling sensitive internal documents, trainingrecordsand firm information.

• Highly proactive,collaborativeand abilityto work independently while maintainingclear, transparentand timelycommunication with stakeholders.

• Interest in knowledge management, learning, legal operations, firmwide training and technology-enabled process improvement.