CBRE Group, Inc

Knowledge & AI Enablement Specialist

CBRE Group, Inc • $80K — $95K *
Dallas, TX 75217In-Person
Business Services
Less than 5 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • 3-5+ years in Knowledge Management, focusing on knowledge base ownership and content lifecycle management.
  • Strong understanding of knowledge architecture including metadata and taxonomy.
  • Proficient in managing all aspects of the KM lifecycle, from intake to retirement.
  • Exceptional writing and editing skills for producing clear content at scale.
  • Familiarity with AI-driven search and content quality metrics.
  • Experience with ServiceNow knowledge management is advantageous.
  • Preferred background in HR, People Operations, or Shared Services.

Responsibilities

  • Maintain knowledge structure, metadata, and governance for reliable search and retrieval.
  • Collaborate with SMEs to capture and document knowledge effectively.
  • Update content like knowledge articles and FAQs while adhering to content standards.
  • Oversee content review and sign-off processes, ensuring timely approvals.
  • Manage content lifecycle, including versioning and retirement of outdated materials.
  • Structure content for AI search capabilities within ServiceNow and monitor performance.
  • Track knowledge base health metrics to identify improvement areas.

Benefits

  • Comprehensive health and wellness programs.
  • Opportunities for professional development and training.
  • Access to a global knowledge-sharing platform.
  • Flexible work arrangements for improved work-life balance.
Full Job Description
About The Role:

Knowledge is at the heart of how CBRE's People Services operates. The Knowledge & Enablement Specialist plays a critical role in ensuring employees globally can find accurate, trusted information. Partnering with subject matter experts and key stakeholders, this role is responsible for building and maintaining a high-quality knowledge base that is well-structured, consistently curated and ready for both human and AI consumption. Beyond content, this role helps foster a culture where knowledge sharing is a natural part of how People Services operates. The role reports to the Senior Director, Global Knowledge Management & AI Enablement.

What You'll Do:

  • Apply and maintain knowledge structure, metadata, taxonomy and governance standards that enable reliable search, retrieval and AI consumption across the People Services knowledge base.
  • Partner with SMEs and key stakeholders to identify, capture and document knowledge, leading monthly SME calls and knowledge capture sessions.
  • Update knowledge articles, process guides, FAQs and decision support content in partnership with SMEs, applying content standards consistently.
  • Own the content review and sign-off process, coordinating timely SME and stakeholder approvals and maintaining a governance calendar.
  • Manage the full content lifecycle including versioning, retirement and archival, responding to policy and process changes promptly.
  • Structure and tag content to support AI-powered search, Now Assist and Virtual Agent in ServiceNow, monitoring performance and flagging retrieval issues.
  • Track knowledge base health across usage, search success and self-service adoption, maintaining a health dashboard and using data to prioritize improvements.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • 3-5 or more years of dedicated KM experience including knowledge base ownership, content lifecycle management, taxonomy and governance.
  • Understand knowledge architecture: metadata, taxonomy, content modularization and structuring for AI consumption.
  • Hands-on experience with the KM lifecycle: intake, authoring, review, publishing, versioning and retirement.
  • Exceptional writing and editing skills with the ability to produce clear, consistent content at scale.
  • Familiarity with AI search, retrieval and the content quality factors that affect AI output.
  • Experience with ServiceNow knowledge management is a plus.
  • Background in HR, People Operations or Shared Services is strongly preferred.
  • Comfortable using KM analytics and health metrics to guide decisions and report on performance.

About CBRE Group, Inc

CBRE is a vertically integrated global commercial real estate services and investment firm. The company was established in 1992 and is headquartered in Chicago, Illinois, United States.

CBRE Group, Inc Careers

Join the world-class team at CBRE Group, Inc, the global leader in real estate services and investment. At CBRE, we are committed to fostering a culture of innovation, diversity, and professional growth. Our team is composed of industry-leading experts who are passionate about shaping the future of real estate.

Work You’ll Do

At CBRE, you will have the opportunity to engage in transformative projects that reshape the landscape of modern real estate. Our professionals lead with expertise and a deep understanding of industry needs, making CBRE the epitome of excellence in the real estate sector.

Explore Job Opportunities and Internships

Whether you're starting your career or looking to make a significant impact in the real estate industry, CBRE offers a range of job opportunities and internships that will harness your skills and expand your horizons. From positions in management to roles in research and analytics, your perfect job awaits.

Innovate and Lead

Join a team where innovation and leadership go hand in hand. CBRE empowers its employees to take the lead on projects, encouraging a culture of leadership that permeates every level of the company. With CBRE, you can transform your career trajectory through meaningful work that drives the real estate market forward.

Professional Growth and Development

CBRE is dedicated to the professional growth of its employees. With comprehensive diversity training and leadership development programs, we ensure that every team member has the resources to succeed. Our commitment to professional development is unmatched, offering continuous learning opportunities and career advancement.

Benefits and Culture

At CBRE, we understand that our employees are our greatest asset. That’s why we offer competitive benefits that support both your professional and personal life. Our inclusive culture champions diversity, encouraging a workplace where every voice is heard and valued.

Networking and Career Advancement

Enhance your career through CBRE’s vast networking opportunities. Connect with industry leaders, participate in global conferences, and engage in groundbreaking projects. Our robust networking channels foster connections that lead to dynamic career opportunities and lasting professional relationships.

Join Our Team

Ready to advance your career at CBRE Group, Inc? Explore our current job openings and find out how your skills and interests align with our needs. We are always on the lookout for passionate, creative, and solution-driven team players.

Stay Connected

Keep up to date with the latest from CBRE careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career preferences and discover the exciting opportunities that await.

Apply Now

Start your journey with CBRE today. Submit your resume, prepare for your interview, and get ready to join a company where your career will flourish. Let’s build a better future together.

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READ CAREERS BLOG

At CBRE Group, Inc, we don’t just offer jobs—we offer careers that make a difference. Join us and be a part of our journey to shape the world of real estate.
Learn more about CBRE Group, Inc
Size
105,000 employees
Market Cap
$23.8 billion
Industry
Real Estate & Construction
Net Income
$751.9 million
Founded
1906
5 Year Trend
+9.8%
Revenue
$23.8 billion
NASDAQ
CBRE
* Ladders Estimates

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