Key Account Operations Manager

SUMMARY

The Key Account Operations Manager ("KAOM") is a critical member of the Semiconductor Key Accounts Team who is responsible for supporting the sales operations of the Key Account activity. She/He is interacting with the Key Account Managers and Director, the factories, the customers and their contractors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.

The organization's leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Additional requirements include experience in the vacuum technology industry, experience with the semiconductor capital equipment industry, as well as the ability to stay abreast of changes in the Semiconductor industry. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented, accountable and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

The KAOM is responsible for ensuring maximum supplier performance to the Key Account and to make recommendations for improvement to the organization and management:

• Delivery Performance, Supply Chain Performance
• Compliance with customer requirements, procedures, industry directives and regulations
• The KAOM is the main contact point for the customer for Supply Chain and on-time-delivery issues, as well as supplier compliance topics

Duties

1. Collects, analyzes data relevant to delivery performance.
2. Works with the Customer Success team to ensure maximum delivery performance.
3. Collects sales forecast data or information from the customer, analyzes the data and processes it and forwards it to the appropriate organization.
4. Organizes monthly OTD scorecard review meetings with internal stakeholders.
5. Prepares material for the Supplier Performance Scorecard.
6. Analyzes Supplier Performance and makes recommendations for improvement with the organization and management.
7. Analyzes customer operating procedures.
8. Receives Key Account requests for compliance with customer requirements or industry directives and works with the factory for implementation.

Interactions

The position requires deep and constant interactions with :

• The Customer, primarily Commodity or Supplier Business Manager, Quality Engineers. The KAOM is the first level escalation contact for Supply Chain on-time-delivery (OTD) matters
• Customer Success and Service colleagues
• Factories personnel in the USA, Europe and Asia

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

The person in this job must be able to travel by air and vehicle both domestically and internationally in order to visit our customer's locations as well as our factories. The ability to drive a car and maintain a valid driver's license in order to travel is also required.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile - in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

Qualifications

Strong organizational and creative problem solving skills with a strategic mindset. Good understanding of, or be able to learn quickly, the Semiconductor capital equipment sector and their requirements. Existing customer network with the key Semiconductor OEMs is preferred. Prior experience and good understanding of vacuum technology is preferred but not mandatory.

Education and/or Experience

Requires a bachelor's degree; This position welcomes candidates with a minimum of two to three years of experience with the Semiconductor industry, preferably with OEMs.

Language Skills

The ability to communicate in English verbally and in writing is essential. Bilingual in Vietnamese preferred. Reports, email correspondence, schedules, performance reviews are all typical requirements of this position and must be effectively and professionally communicated. This position also serves as a key liaison between the customer and the Company and must articulate critical needs, issues, situations, and plans to keep customer satisfaction high.

Mathematical Skills

Superior math skills required.

Reasoning Ability

Strong reasoning and problem-solving abilities, with the capacity to analyze both practical and complex challenges in environments with limited standardization. Proven ability to multitask and thrive in fast-paced settings while maintaining a structured and disciplined approach to managing major customer accounts. Adept at assessing customer requirements and designing effective support strategies to meet business needs. Proficient in the use of Microsoft Office Suite and other business software, with experience using standard office equipment and computer-based systems. Advanced proficiency in Microsoft Excel, including the ability to create and maintain analytical tools for evaluating customer data such as forecasts, consumption trends, and performance metrics. Skilled in developing data-driven planning recommendations to support customer-specific programs and initiatives.

Certificates, Licenses, Registrations

Both a valid driver's license and satisfactory driving record are required at the time of hire and periodically thereafter.

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of Microsoft products, particularly Excel as well as other types of software and office equipment.

WORK ENVIRONMENT

This position may work in various environments including office, factory or home settings. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.