We have an opening for a
Key Account Manager, Strategic Accounts within our Canadian Linen Operations.
Responsibilities:- Maintain and grow rental sales, direct sales, and customer retention within the assigned account portfolio.
- Create, build, and maintain positive business relationships with existing customers.
- Position Canadian Linen as the market leader and total solutions provider for uniform and dust control services to existing Regional, Multi-Location, and Single-Location Strategic Accounts.
- Manage the renewal process in a timely and proactive manner.
- Analyze reports and present the status of new and lost business, as well as shrinkage or growth within the assigned account portfolio, during monthly operating reviews.
- Manage and communicate contract expiration dates (CXDs) for Key Account locations currently under contract with competitors to the Vestis/Canadian Linen Sales Organization and Operations teams, enabling timely sales activities. Provide progress reports and conduct competitive pricing research as required.
- Develop and implement strategies to increase sales, product penetration, and profitability within existing Regional, Multi-Location, and Single-Location Strategic Accounts.
- Build strong relationships with Market Center Operations teams and corporate support staff.
- Fully comply with Vestis/Canadian Linen contract renewal policies and procedures.
- Support an environment of continuous, mutually beneficial improvement by making recommendations and implementing beneficial changes where possible.
- Ensure a high level of customer satisfaction and ethical conduct when doing business with our customers.
- Position requires up to 40% travel.
Qualifications:- EDUCATION: A Bachelor's Degree in Business is preferred but not required.
- EXPERIENCE: A minimum of 3 years of successful B2B customer-facing experience in sales, account management and/or operations.
Knowledge, Skills & Abilities:- Demonstrated ability to deliver a high level of service excellence and customer satisfaction.
- Excellent verbal and written communication skills.Highly organized with strong time-management skills.
- Strong analytical, problem-solving, and conflict-resolution skills, with the ability to anticipate challenging situations, bring them under control, and mitigate potential contract-related risks.
- Must possess a valid driver's license.
- Must successfully complete a criminal background check.
Compensation: The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $85,000-$90,000 per year depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.
