Requisition ID: 950151
Store #: E04006 Customer Engagement - Field US
Position:Full-Time
Total Rewards: Benefits/Incentive InformationJOB DESCRIPTIONGENERAL FUNCTIONReporting directly to the Sr. Director - National Accounts Sales, the Strategic Account Manager (SAM) is responsible for driving revenue growth, technology adoption, profitability, and retention across assigned strategic and national accounts. This role manages complex, multi-location customer relationships, identifies new business opportunities, negotiates commercial agreements, and develops long-term partnerships that maximize utilization of Helix platforms and services.
The SAM serves as primary customer contact, leading strategic business reviews, performance optimization, and cross-functional initiatives to deliver measurable business outcomes. Success requires strong commercial acumen, consultative selling capabilities, and the ability to influence senior-level stakeholders. Travel of 15-25%, including overnight travel, is required.
MAJOR DUTIES AND RESPONSIBILITIES- Achieve assigned sales, revenue, profitability, retention, and account growth objectives through strategic account management.
- Develop and execute account plans to expand technology adoption, increase utilization, and identify new business opportunities.
- Build and maintain relationships with key decisionmakers, executives, and stakeholders across complex, multi-location accounts.
- Lead customer business reviews, presenting performance analytics, optimization opportunities, strategic objectives, and improvement plans.
- Negotiate pricing, contractual agreements, and commercial partnerships to support profitable, sustainable growth.
- Monitor account performance, sales pipelines, KPIs, and progress toward established business objectives.
- Identify retention risks, resolve escalated customer concerns, and coordinate cross-functional solutions.
- Partner with Product, Technical Support, Sales, and Operations to support onboarding, training, integrations, and ongoing customer success.
- Collaborate with National Accounts, EOA Key Accounts, OOGP, and other EssilorLuxottica teams to align commercial strategies and maximize customer opportunities.
- Conduct annual in-person visits with top strategic accounts and monthly business acquisition reviews with leadership.
- Recommend account growth, acquisition, and retention strategies based on market dynamics and customer performance.
- Represent customer needs and business opportunities in leadership discussions and strategic planning.
- Maintain accurate documentation of customer interactions, contractual commitments, account activities, and sales forecasts.
- Participate in industry conferences, trade shows, customer meetings, and other business activities as required.
- Perform additional duties as assigned.
BASIC QUALIFICATIONS- Bachelor's degree in business administration or equivalent professional experience.
- Minimum three years of experience in strategic account management, key account sales, or related commercial roles.
- Experience developing business plans, managing major customer relationships, and executing growth strategies.
- Strong knowledge of the eyecare industry, technology solutions, or related sales environments.
- Demonstrated negotiation, relationship management, communication, and analytical skills.
- Understanding of financial principles, pricing strategies, and P&L drivers.
- Proficiency in CRM systems, Microsoft Office, and sales reporting tools.
- Ability to manage competing priorities, exercise sound judgment, and deliver results.
PREFERRED QUALIFICATIONS- Previous sales leadership or national account management experience.
- Experience managing enterprise-level, multi-location customer relationships.
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
