Experience reading technical drawings and specifications (preferred)
Program Management experience (preferred)
Responsibilities
Manage customer programs from purchase order through final delivery.
Coordinate internal and external resources for efficient execution and on-time delivery.
Cultivate excellent customer relationships and serve as the primary interface.
Collaborate with Engineering and Operations Teams to ensure quality products.
Regularly communicate program progress, delivery dates, and metrics to customers.
Resolve pricing and delivery issues to ensure customer satisfaction.
Maintain and monitor Issues Register for timely resolution of open actions.
Benefits
Unique full-time work schedule with every other Friday off
Full Medical, Dental, and Prescription Drug Insurance
Flexible Spending Accounts
Generous 401(k) match
Company-paid and Voluntary Life Insurance plans
Paid Holidays and Paid Time Off Days
Reimbursement Programs (Gym, Tuition, etc.)
Paid time off to volunteer
Company-Paid Short Term Disability
Full Job Description
We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.
Essential Duties and Responsibilities
Manages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service .
Coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.
Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.
Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
Coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.
Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary
Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.
Performs risk management and escalates to management appropriately.
Become fluent in purchase order requirements and/or long-term agreements in order to ensure compliance with internal and customer standards, processes and procedures.
Ensures that all technical communications and shipments to customers are in compliance with ITAR.
Performs other duties as assigned by Manager.
Qualifications/Requirements
Bachelor's Degree
Excellent problem-solving skills
Excellent customer service and communication skills
Proficient in Microsoft Office applications
Qualifications/Preferred
Documented technical experience
Experience reading and understanding technical drawings, designs, and specifications
Program Management experience
Ability to understand customer quality, commercial, and technical requirements
We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.
Essential Duties and Responsibilities
Manages customer programs from purchase order though final delivery.
Coordinates internal and external resources to ensure efficient execution and on-time delivery of projects.
Establishes and cultivates excellent customer relationships. Serves as the primary interface with customers to answer questions, resolve issues and provide information.
Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
Works with Operations and Planning Teams to confirm appropriate delivery dates.
Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
Helps problem solve pricing and/or delivery issues to ensure customer satisfaction.
Maintains and monitors Issues Register for each program to ensure timely resolution of all open actions.
Performs risk management and escalates to management appropriately.
Ensures compliance with internal standards, processes and procedures.
Ensures that the Company has appropriate legal documentation for all contractual obligations.
Ensures that all technical communications and shipments to customers are in compliance with ITAR.
Performs other duties as assigned by Manager.
Qualifications/Requirements
Bachelor's Degree
Excellent problem-solving skills
Excellent customer service and communication skills
Proficient in Microsoft Office applications
Qualifications/Preferred
Documented technical experience
Experience reading and understanding drawings, designs, and specifications
Program Management experience
Ability to understand customer quality, commercial, and technical requirements
Benefits We Offer: At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:
UNITED STATES
Unique full-time work schedule that includes every other Friday off
Full Medical, Dental and Prescription Drug Insurance
