Career CategorySales
Job DescriptionLive
What you will do
The Rare Disease Key Account Management team’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key stakeholders in targeted accounts through focus in the therapeutic areas that Amgen's Rare Disease products are indicated. The Rare Disease Key Account Director (KAD) leads a team of Key Account Managers (KAMs) responsible for unlocking operational and access challenges related to appropriate therapies across health systems, specialty clinics, infusion centers, and sites of care to grow the overall rare disease business in the assigned accounts and market. The KAD sets direction and builds team capability to identify account-level barriers and execute targeted strategies that help enable appropriate access to therapy, strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient experience across the rare disease treatment journey.
Responsibilities:
People Leadership & Team Capability
- Lead, coach, and develop a team of KAMs, establishing clear priorities, performance standards and expectations, and accountability for business outcomes and compliant execution.
- Build KAM capability in strategic account planning, stakeholder engagement, contracting, access, site enablement, and use of account data and insights.
- Attract, select, develop, and retain KAM talent; provide ongoing coaching, feedback, and development opportunities that strengthen individual performance and prepare team members for future career opportunities at Amgen.
- Lead regular team business and account strategy reviews to set priorities, allocate resources, share best practices, monitor performance, and ensure completion of required training and compliant execution.
Account Strategy & Enterprise Value
- Translate national and portfolio strategy into geography and account-specific priorities and execution plans that connect portfolio objectives to customer priorities, including clinic growth, patient access, site-of-care efficiency, and treatment continuity.
- Ensure the team assesses the business environment across assigned accounts to identify access, operational, economic, and care-delivery barriers that affect appropriate rare disease patient access and care delivery.
- Lead account strategy and business reviews that translate data and field insights into clear opportunity hypotheses, action plans, performance measures, and timely adjustments to execution.
- Support KAMs in building stakeholder maps and engaging priority clinical, administrative, and operational stakeholders.
Access, Contracting & Site Enablement
- Provide leadership and oversight for account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution.
- Partner with KAMs and internal colleagues to identify and address barriers related to contracting, customer membership, ordering, distribution channel, formulary or pathway decisions, and product availability.
- Guide team efforts to improve reimbursement readiness, inventory practices, ordering processes, patient financial navigation, and other buy-and-bill workflows.
- Ensure the team enables sites of care through education, workflow support, and coordinated resources that strengthen operational readiness to support patient care.
Cross-Functional Leadership & Performance
- Lead coordinated field execution with sales, medical, patient services, market access, pricing, trade, analytics, brand, and legal/compliance partners.
- Represent the account perspective and voice of the customer in cross-functional planning, balancing customer needs with Amgen business goals.
- Monitor team and account performance, remove barriers to execution, and adapt priorities to deliver against agreed objectives in a compliant manner.
- Provide timely, actionable feedback to internal partners on customer needs, field execution, program effectiveness, competitive dynamics, reimbursement trends, operational barriers, and opportunities to strengthen rare disease patient access.
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.
Basic Qualifications
Doctorate degree and 4 years of sales, marketing, account management, or related commercial experience
OR
Master’s degree and 8 years of sales, marketing, account management, or related commercial experience
OR
Bachelor’s degree and 10 years of sales, marketing, account management, or related commercial experience
AND
4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
Preferred Qualifications:
· Demonstrated strength as a people leader, including building trust, developing talent, and holding teams to a high standard of behaviors and results.
· Experience leading account management or field commercial teams serving complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
· Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
· Demonstrated ability to lead strategic account planning, account performance reviews, and multifunctional account teams.
· Knowledge of reimbursement, coding, benefit verification, prior authorization, clinic revenue-cycle considerations, and site-of-care decision drivers.
· Experience with contracting, account negotiation, IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
· Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
· Executive communication, problem solving, influence, and change leadership skills across clinical, administrative, and internal stakeholders.
· A patient-centered, compliant approach to customer engagement, solution development, and team leadership.
Travel Requirements
Approximately 40 – 60% travel, including customer meetings, field coaching, internal planning, and industry events.
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
- Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements, where possible
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Application deadline
Amgen's application deadline is 11/30 for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
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Salary Range
USD - USD
