Bachelor's degree in computer science or related field
4+ years of experience supporting Linux, Windows, and macOS systems
Experience with video conferencing systems (Google Meet, Logitech Room Systems)
Proficient in SaaS and cloud technologies (Google Workspace, Slack, 1Password, SSO)
Understanding of system integration and automation engineering
Willingness to work off hours for maintenance and projects
Ability to travel periodically to support other offices
Responsibilities
Provide Tier 1-2 technical support for hardware, software, and SaaS applications
Diagnose and resolve issues with laptops, desktops, mobile devices, and peripherals
Support various operating systems and productivity tools
Document issues and resolutions in the ticketing system
Maintain and support cloud platforms and manage user access
Monitor network performance and resolve connectivity issues
Manage the full lifecycle of IT assets and maintain accurate inventory records
Benefits
Comprehensive IT infrastructure support
Hands-on experience with cloud technologies
Opportunity to work with a variety of operating systems
Involvement in IT asset management and compliance
Exposure to network security and performance monitoring
Full Job Description
Position Overview | We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.
Key responsibilities|
Helpdesk & End-User Support
Provide Tier 1-2 technical support for hardware, software, and SaaS applications
Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
Support operating systems (Windows, macOS, Linux) and productivity tools
Document issues, resolutions, and procedures in the ticketing system
Cloud & Systems Administration
Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc....)
Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
Assist with cloud-based backups, monitoring, and security best practices
Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
Networking
Monitor network performance and resolve connectivity issues
Assist with network security controls and access management
IT Asset Management
Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
Maintain accurate asset inventory records and ensure compliance
Coordinate device provisioning, replacements, and returns
Support onboarding and offboarding processes
Security & Compliance
Follow IT security policies and best practices
Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)
Support audits and compliance requirements as needed
Qualifications |
Bachelor's degree in computer science or
4+ years provided support in the form of Linux\Windows\Mac OS architecture
Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)
Understanding of system and application integration, as well automation engineering
Able to work off hours for maintenance and projects
Periodic travel to other offices to help support staff.
$99,000 - $107,000 a year
About PayJoy
PayJoy is a financial technology company that provides smartphone financing solutions to consumers in emerging markets. The company was founded in 2015 and is headquartered in San Francisco, California. PayJoy partners with mobile network operators and retailers to offer affordable financing options to customers who may not have access to traditional credit. The company uses proprietary technology to assess creditworthiness and manage risk, and has developed a mobile app that allows customers to manage their accounts and make payments. PayJoy is committed to financial inclusion and has received several awards for its work, including the 2019 FT/IFC Transformational Business Award.
