3-4 years of experience in desktop support or onsite technology support.
Strong troubleshooting skills for laptops, desktops, and applications.
Experience with Dell/Windows and macOS environments.
Good knowledge of Microsoft 365 and related tools.
Familiarity with Entra ID, Intune, and Okta for authentication.
Basic networking knowledge, including Wi-Fi and TCP/IP.
Experience with AV and video conferencing technologies.
Responsibilities
Build and maintain frontend applications using JavaScript and frameworks like React or Vue.
Contribute to scalable and accessible headless ecommerce experiences.
Collaborate with senior engineers to understand system architecture and APIs.
Enhance frontend performance, accessibility, and security.
Write clean, maintainable code and adhere to best practices.
Participate in code reviews and pair programming sessions.
Provide hands-on technology support to employees and troubleshoot issues.
Benefits
Hybrid Work Model - 3 days in office, 2 days remote.
Medical, Dental, and Vision plans.
401K matched up to 5%.
Generous Paid Time Off (PTO).
Short and long-term disability coverage.
Exclusive employee discounts on THG Brands.
Full Job Description
As Junior Frontend Engineer & Technology Support , you'll:
Frontend Engineering
Build and maintain frontend applications using JavaScript/ES6+ and frameworks such as React, Vue, or similar.
Contribute to fast, scalable, secure, and accessible headless ecommerce experiences.
Work with senior engineers to understand system architecture, APIs, data structures, and how different systems communicate.
Contribute to frontend performance, accessibility, security, and observability.
Write clean, maintainable code and follow development standards and best practices.
Participate in code reviews and pair programming.
Work with UX, CRO, Product, and Engineering teams to deliver new features and improvements.
Develop your knowledge of headless ecommerce, SSG, APIs, and GraphQL.
Help create intuitive, inclusive user experiences.
Stay curious about new technologies, share ideas, and continue developing your technical skills.
Technology & IT Support
Provide hands-on onsite technology support to employees.
Troubleshoot laptops, desktops, applications, and operating systems.
Support Dell/Windows and macOS environments.
Support Microsoft 365, including Teams, Outlook, and SharePoint.
Assist with device enrollment, configuration, replacements, onboarding, and offboarding.
Provide support for Microsoft Entra ID, Intune, and Okta
Troubleshoot authentication issues and escalate more complex issues
Provide basic Wi-Fi and network troubleshooting.
Support meeting rooms, AV, video conferencing, and workplace technology.
Assist employees with workplace technologies, including corporate printing.
Maintain technical documentation and asset records.
Provide excellent employee onboarding/offboarding support for tech
Work closely with global Technology teams, including colleagues in the UK.
What skills and experience do I need for this role?
3-4 years of experience in desktop support, end-user IT, service desk, or onsite technology support.
Strong hands-on troubleshooting experience across laptops, desktops, applications, and peripherals.
Experience supporting Dell/Windows and macOS.
Good working knowledge of Microsoft 365.
Experience or exposure to Entra ID and Intune.
Experience supporting Okta or a similar authentication platform.
Basic networking knowledge, including Wi-Fi and TCP/IP.
Experience with meeting rooms, AV, video conferencing, device management, and onboarding/offboarding.
Strong communication and customer service skills.
Frontend Experience
Some experience building frontend applications through professional experience, internships, university, bootcamp, personal projects, or open-source contributions.
Good working knowledge of JavaScript, including vanilla JavaScript and ES6+.
Experience with or exposure to React, Vue, or a similar frontend framework.
Understanding of HTML, CSS, APIs, and modern web development.
Understanding of core programming concepts, including events, error handling, inheritance, and asynchronous programming.
Awareness of web accessibility and WCAG principles.
Interest in headless ecommerce, SSG, GraphQL, frontend performance, and modern web technologies.
About You
You enjoy both building technology and helping people solve technology problems.
You're comfortable working with senior engineers, asking questions, learning new technologies, and sharing ideas. You have strong attention to detail and enjoy working collaboratively with technical and non-technical teams.
You're also comfortable working in a fast-paced environment where priorities can change and you may need to move between frontend development and hands-on employee support.
What's in it for me?
Salary: $90,000 to $100,000 based on experience
Hybrid Work Model - 3 days office/2 days home
Medical, Dental, Vision plans
401K matched up to 5%
Generous PTO (Paid Time Off)
Short and long-term disability
Exclusive employee discounts off THG Brands
About THG
THG plc, formerly The Hut Group, is a British e-commerce retail company headquartered at Manchester Airport, England. It sells own-brand and third-party cosmetics, dietary supplements, luxury goods, and licensed and personalised products online. It provides an end-to-end e-commerce service to third parties through its Ingenuity division. As of 2022, the company operates 18 fulfilment centres which ship to 195 territories worldwide.
