ResponsibilitiesTechnica is seeking a JIRA Engineer. The Jira Engineer administers, configures, and optimizes Jira and Jira Service Management environments to support organizational processes, ensuring reliability, scalability, and adherence to governance standards across Jira Data Center and Jira Cloud. This role emphasizes configuration, system design, workflow engineering, and platform administration.
Key responsibilities:
- Configure and maintain Jira workflows, transitions, issue types, issue type schemes, screen schemes, field configurations, custom fields, contexts, permission schemes, and notification schemes.
- Use ScriptRunner to implement advanced validators, conditions, post-functions, automations, and administrative scripts.
- Manage Jira Service Management configurations, including request types, portals, Assets schemas, object types, automation rules, and service workflows.
- Create and tune JQL queries for dashboards, reports, filters, SLA tracking, and operational visibility.
- Administer Jira Data Center and Jira Cloud environments, including user management, permissions, global system settings, performance monitoring, and maintenance routines.
- Support REST API connectivity and integrations, working with JSON structures to connect Jira with diverse enterprise systems.
- Work with SQL databases (Data Center) for troubleshooting, analysis, reporting, and backend system insights.
- Collaborate with business teams to gather requirements and translate them into maintainable Jira solutions that scale across departments.
- Ensure adherence to best practices, governance standards, security requirements, and platform stability guidelines.
- Provide user support, documentation, training, and operational guidance for Jira and JSM functionality.
The position would be located at a government facility in Washington, D.C. and require work to be performed onsite. Any hybrid work schedule would require customer approval. The government has established policies for on-site vs hybrid work which varies across divisions and contracts. Where allowed, remote work must be coordinated with the team lead and/or government POC, ensuring there is zero interruption with the delivery of our services.
The annual base salary range for this position is $93,500 – $120,000. Please note that the salary information is a general guideline only. Technica considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, location, as well as market and business considerations when extending an offer.
Requirements
- Active Secret clearance with Top-Secret eligibility
- Bachelor’s degree in information technology or related field or equivalent education and/or experience.
- 5 years of knowledge and JIRA development experience
- Experience creating and working with:
- Jira administration workflow engineering
- ScriptRunner automation
- Jira Assets
- REST API usage
- JSON
- JQL
- SQL/databases
- Jira DC/Cloud operational management permission/security model expertise troubleshooting and process design
