Experience administering Jira Software, Jira Service Management, and Confluence in a large organization.
Ability to configure workflows, automation, and permission schemes; Atlassian Cloud experience is a plus.
Familiarity with Atlassian Marketplace applications like ScriptRunner, Xray, and Assets.
Strong troubleshooting skills to resolve application issues effectively.
Bilingual communication skills in French and English to support diverse teams.
Experience collaborating with production and service teams to meet their needs.
Strong organizational skills to manage competing requests and handle security responsibly.
Atlassian Certified Professional certification is a plus.
Responsibilities
Administer Jira Software, Jira Service Management, and Confluence, managing projects, workflows, and permissions.
Monitor platform health and performance, identifying areas for improvement.
Gather requirements from teams to enhance workflows and request processes.
Configure Jira Automation and maintain integrations with Marketplace applications.
Carry out migration activities from Atlassian Data Center to Cloud, including testing and validation.
Coordinate with teams during migration to minimize disruption.
Manage user access and security settings according to internal policies.
Provide technical support and training to teams across Ubisoft.
Create and maintain technical documentation and user guides.
Identify automation opportunities to enhance team efficiency with Atlassian tools.
Benefits
Work in a dynamic and creative environment at a leading gaming company.
Opportunity to contribute to significant migration projects.
Gain experience with cutting-edge Atlassian tools and technologies.
Collaborate with diverse teams across the globe.
Access to professional development and training opportunities.
Full Job Description
Job Description
As a Jira and Confluence Administrator at Ubisoft Montréal, you'll report to the team supervisor and help manage Ubisoft's Atlassian applications. You'll keep these tools reliable and secure for production and service teams, support users across Ubisoft, and contribute to the migration from Atlassian Data Center to Atlassian Cloud.
What you'll do
Administer Jira Software, Jira Service Management and Confluence, including projects, spaces, workflows, screens, issue types and permissions
Monitor platform health, performance and availability and identify ways to improve them
Gather requirements from production and service teams and improve workflows and request processes
Configure Jira Automation and maintain integrations and Atlassian Marketplace applications
Carry out migration activities from Atlassian Data Center to Atlassian Cloud, including testing, validation and support after migration
Coordinate with teams during migration to limit disruption to their work
Manage user access, groups and security settings in line with internal requirements
Provide technical support and training to teams across Ubisoft
Create and maintain technical documentation, knowledge articles and user guides
Identify ways to automate manual tasks and improve how teams use Atlassian tools
Qualifications
What you bring to the team
Bring experience administering Jira Software, Jira Service Management and Confluence in an organisation with many users
Configure workflows, automation, permission schemes and other Jira settings, with Atlassian Cloud experience considered an asset
Administer Atlassian Marketplace applications, such as ScriptRunner, Xray and Assets
Resolve application issues through careful assessment and troubleshooting
Communicate in French and English to support Montréal-based teams and Ubisoft colleagues worldwide
Work with production and service teams to understand their needs and help them use the tools
Organise competing requests, work with care and handle access and security responsibly
Bring an Atlassian Certified Professional certification as an asset
Additional Information
This role is based in our Montréal office and requires five days per week on site.
Please submit your CV in English for review by our UK-based recruitment team.
About Ubisoft
Ubisoft Entertainment SA is a French video game company headquartered in Montreuil with several development studios across the world. It publishes games for several video game franchises, including Assassin's Creed, Far Cry, Just Dance, Prince of Persia, Rayman, Raving Rabbids, and Tom Clancy's. The company's largest development studio is Ubisoft Montreal in Canada, which is responsible for the development of Assassin's Creed, Far Cry, and Watch Dogs, among others. Ubisoft is the fourth largest publicly traded game company in the Americas and Europe in terms of revenue and market capitalization, after Activision Blizzard, Electronic Arts, and Take-Two Interactive. The company has over 18,000 employees and has development studios in 35 countries. Ubisoft's revenue for the fiscal year 2020-2021 was ?2.2 billion.
