Bachelor's degree with 5+ years of experience; Master's with 3+ years; PhD with no experience required.
Active TS/SCI clearance with Polygraph.
Proven ability to drive user engagement and adoption as a dedicated tools trainer.
Experience serving as a Subject Matter Expert (SME) for technical applications.
Demonstrated ability to analyze user feedback and improve training strategies.
Experience working in an Agile Scrum team environment.
Proficient in visualizing financial data sets and using tools like Jira and Confluence.
Responsibilities
Deliver interactive, hands-on instructor-led training and workshops for user onboarding.
Design and maintain comprehensive training materials, including SOPs and multimedia modules.
Act as the primary SME, providing guidance and troubleshooting support for users.
Analyze user feedback and system metrics to identify knowledge gaps and improve training effectiveness.
Collaborate within an Agile Scrum team to align training with application updates.
Collect and visualize complex data sets for reports and presentations.
Translate user feedback into actionable business and production requirements.
Benefits
Opportunity to work in a dynamic Agile environment.
Access to advanced training and professional development resources.
Engagement with mission-critical tools and systems.
Collaboration with a skilled team of professionals.
Potential for career advancement within a leading organization.
Full Job Description
Job Description
SAIC is seeking a skilled Technical Trainer & IT Systems Analyst to lead end-user training, adoption, and enablement for mission-critical tools and data systems. In this role, you will bridge the gap between technical system administration and end-user proficiency-designing instructional content, delivering live training, and serving as the primary Subject Matter Expert (SME).
This position is in McLean, VA and requires an active TS/SCI clearance with Polygraph.
Primary Training & Enablement Responsibilities:
Instructional Delivery & User Coaching: Deliver interactive, hands-on instructor-led training (in-person and virtual), workshops, and targeted 1-on-1 coaching sessions for new user onboarding and advanced tool features.
Curriculum & Materials Development: Design, create, and maintain comprehensive training collateral, including standard operating procedures (SOPs), user manuals, quick-reference job aids, workflow diagrams, and multimedia learning modules.
SME Guidance & Troubleshooting: Act as the primary Subject Matter Expert (SME) for the application, providing tier-level functional guidance, user troubleshooting, and best-practice workflows.
Training Needs & Feedback Analysis: Analyze user feedback, support tickets, and system usage metrics to identify knowledge gaps, measure training effectiveness, and implement targeted user engagement strategies.
Agile Training Integration: Work closely within an Agile Scrum team environment to align training deliverables and release notes with regular application updates and feature rollouts.
Systems Analysis & Data Management Responsibilities:
Data Evaluation & Visualization: Collect, compile, evaluate, and publish information and statistical data included in documents, records, forms, reports, plans, policies, and regulations, presenting complex and financial datasets in clear, visualized formats.
Requirements Analysis: Provide architectural and engineering support to translate user feedback and operational workflows into business and production requirements.
Technology Evaluation: Analyze new technologies, hardware, and software (including cloud networks and tools) to determine applicability and integration opportunities within existing or proposed systems.
Qualifications
Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience.
TS/SCI with polygraph.
Training Capability: Demonstrated ability to work as a dedicated tools trainer and drive user engagement and adoption.
Five (5) or more years of demonstrated experience in the following:
Serving as a Subject Matter Expert (SME) for technical applications, providing guidance and troubleshooting support.
Analyzing user feedback, support tickets, and usage data to identify training gaps and improve engagement strategies.
Working within an Agile Scrum team environment.
Performing technical and business requirements analysis.
Working with and evaluating financial data sets.
Providing data in a visualized format (dashboards, charts, and structured reports).
Utilizing tracking and task management tools such as Jira.
Utilizing team collaboration and documentation tools such as Confluence (or equivalent).
About SAIC
Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
