IT Technical Director / System Architect Subject Matter Expert (SME)

Description

Quantumn Sky is searching for a IT Technical Director / System Architect Subject Matter Expert (SME) to serve as the principal technical authority, chief engineering strategist, and architecture leader for the Defense Health Agency (DHA) E-Commerce Operational Systems Support (EOSS) contract. In this executive technical capacity, the incumbent oversees the holistic technology vision, architectural governance, cloud modernization roadmap, and cross-functional engineering execution across the entire DHA E-Commerce System (ECS) portfolio. A primary responsibility is to lead a coordinated automation and DevOps improvement effort across development, infrastructure, database, and cybersecurity teams, reducing manual work, improving release reliability, and establishing repeatable engineering practices.

 

The DHA ECS represents the mission-critical financial, contracting, and operational nerve center supporting the Department of Defense’s multi-billion-dollar TRICARE Private Sector Care (PSC) healthcare program. Operating within the secure Medical Community of Interest (MedCOI) AWS GovCloud East environment and accessed via the DHA Application Virtualization Hosting Environment (AVHE), the system orchestrates massive, real-time transaction streams across Oracle Federal Financials (OFF R12), the multi-terabyte Enterprise Data Warehouse (EDW), Global Unison PRISM procurement, and direct US Treasury/DFAS financial gateways.

 

The IT Technical Director / System Architect SME bridges strategic DoD mission objectives, enterprise cloud architecture, and tactical software engineering. This leader chairs the program's Architecture Review Board (ARB), directs technical trade studies, steers major modernization initiatives (including DoD Enterprise ICAM, IPv6 dual-stack conversion, and cloud optimization), and ensures unwavering alignment with Defense Information Systems Agency (DISA) STIGs and DoD Risk Management Framework (RMF) cybersecurity mandates.

 

Responsibilities:

Strategic Technical Direction & Program Leadership

• Executive Technical Authority: Serve as the prime contractor’s primary technical spokesperson and authority in technical synchronization meetings with DHA J-8 (Contract Resources Management), DHA DCOPS, and DISA.
• Engineering Roadmap & Modernization Strategy: Formulate, maintain, and execute the multi-year DHA ECS COTS and custom software evolution roadmap  identifying end-of-life (EoL) milestones, platform modernizations, and cloud-native adoption opportunities.
• Architecture Review Board (ARB) Governance: Establish and chair the program ARB, reviewing all Engineering Change Proposals (ECPs), Solution Design Documents (SDDs), and major interface modifications prior to Configuration Management Board (CMB) presentation.
• Cross-Workstream Technical Integration: Drive technical coherence across five core program delivery branches: Oracle Federal Financials ERP, Enterprise Data Warehousing/Marts, PRISM Contract Management, Cloud Infrastructure/SysAdmin, and Cybersecurity/ISSO operations.
• Manage Architectural Team: Provide oversight and guidance to a team of 5-7 System Administrators. Ensure milestones, STIGs and patching are kept up to date and compliant.

Enterprise Cloud Architecture & Hosting Governance

• AWS GovCloud Optimization: Architect, scale, and optimize the DHA ECS virtual footprint within MedCOI AWS GovCloud East across multi-tier Development, System Test, QA/Pre-Prod, and Production environments.
• Infrastructure as a Service (IaaS) Liaison: Lead technical coordination with DHA Data Center Operations (DCOPS) and AWS engineering teams regarding compute/storage capacity planning, Application Service Interruptions (ASIs), Change Requests (CRQs), and network routing.
• High Availability & Disaster Recovery: Design and validate the enterprise Continuity of Operations (COOP) architecture, ensuring multi-site data replication, failover execution, and rapid reconstitution to meet strict DoD 99.90% availability targets.
• Virtualization & Remote Access: Oversee system integration with the DHA Application Virtualization Hosting Environment (AVHE/Citrix) and enforce secure admin access protocols via Jumpbox/VDI.

Enterprise Systems Integration & Federal Gateways

• Financial & Claims Architecture: Maintain architectural integrity over custom RICE-W extensions connecting the TRICARE Encounter Data System (TEDS) to Oracle Federal Financials R12 General Ledger, Accounts Payable, and Sub-Ledger Accounting (SLA).
• Federal Treasury Interoperability: Architect automated interfaces and secure communication handshakes for:
• Treasury G-Invoicing: Brokering Intragovernmental Transactions (IGT) Buy/Sell activity for DHA Agency Location Code (ALC) 97000012 under 31 U.S.C. 3512/3513.
• Treasury CARS / CTDE: Daily automated ingestion and reconciliation of Central Accounting Reporting System files against cash disbursements.
• DFAS DDRS & WAWF: Secure transaction delivery via the DoD Global Exchange (GEX).
• PRISM & Clause Logic: Automated commitment/obligation validation handshakes between procurement and accounting engines.
• Data Warehousing & BI Architecture: Guide architectural patterns for Informatica ETL data pipelines, Archive Stage repositories, and Oracle Analytics Server (OAS) / BI Publisher reporting marts (FRDM, ORDM, PRDM, CRDM).

Cybersecurity Architecture, Zero Trust & Compliance

• Security-by-Design Enforcement: Collaborate with the Information System Security Officer (ISSO) and Information System Security Manager (ISSM) to ensure all architectural patterns embed DoD Zero Trust principles and NIST SP 800-53 security controls.
• STIG & Vulnerability Baselines: Direct engineering remediation strategies for DISA Security Technical Implementation Guides (STIGs), Assured Compliance Assessment Solution (ACAS) scans, and Host Based Security System (HBSS) alerts across RHEL, Windows, and Oracle database tiers.
• Identity & Access Management (ICAM): Architect the enterprise transition from legacy authentication to DoD Enterprise ICAM shared services, integrating PKI/CAC/PIV authentication, Non-Person Entity (NPE) certificates, and strict Segregation of Duties (SOD).
• ATO Re-Certification Support: Provide system design artifacts, data flow diagrams, and architectural justifications required to maintain the system's triennial Authority to Operate (ATO).

Quality, Performance & SLA Governance

• Key Performance Indicators (KPIs): Define, benchmark, and report quarterly operational and technical KPIs, analyzing system throughput, batch transaction runtimes, and database latency.
• Critical Incident Resolution: Serve as top-tier technical escalation authority for Sev-1 production outages, enforcing compliance SLAs (e.g., maximum 4-hour recovery window during month-end close and fiscal year-end).
• Technical Standards & SDLC: Enforce modern, IEEE-compliant Software Development Lifecycle (SDLC) best practices, automated code analysis (static/dynamic vulnerability scanning), and Git/GitHub version control workflows.

Automation & DevOps Leadership

• Automation Roadmap & Delivery: Own a prioritized automation backlog and phased DevOps roadmap covering build, test, and deployment pipelines; infrastructure as code and configuration management; database change management; automated security checks; and operational runbooks. Lead implementation within approved hosting, change-control, security, and COTS support constraints.
• Team Adoption & Engineering Standards: Establish shared engineering standards across workstreams, guide implementation and technical reviews, and coach staff in their use. Work with the Program Manager and workstream leads to allocate capacity, assign owners, resolve adoption barriers, and sustain improvement alongside operational commitments. Coordinate required approvals with government stakeholders.
• First 90 Days: Assess manual effort and delivery bottlenecks, establish baseline measures, agree a prioritized roadmap with program leadership, and deliver an initial automation pilot within the first 90 days. Select the pilot within available access and approval constraints and document results and next steps.
• Measurable Outcomes: Track manual effort, change lead time, deployment failure rate, and recovery time. Set improvement targets with program leadership after establishing baselines, and review progress and team adoption regularly.

Domain

Required & Preferred Technologies / Frameworks

Enterprise Leadership

Architecture Review Boards (ARB), Engineering Change Proposals (ECP), Technical Roadmap Management, Stakeholder Management, IEEE 1220/1074 SDLC. Automation roadmap and backlog ownership; cross-team DevOps adoption; CI/CD pipelines; infrastructure as code; configuration automation; automated testing and security checks; version-controlled database changes; scripting for operational automation.

Cloud & Virtualization

AWS GovCloud East (VPC, EC2, S3, RDS, Transit Gateway, CloudWatch, IAM), MedCOI Network Architecture, DHA AVHE (Citrix/VMware Jumpbox).

Operating Systems

Red Hat Enterprise Linux (RHEL 7/8/9), Microsoft Windows Server (2016/2019/2022).

ERP & Procurement Suites

Oracle Federal Financials / E-Business Suite (EBS R12.2), Global Unison PRISM, SplashBI.

Databases & Analytics

Oracle Database (12c/19c RAC, Data Guard), Oracle Analytics Server (OAS), OBIEE, BI Publisher, Informatica PowerCenter, BMC Control-M.

Federal Gateways & Mandates

Treasury G-Invoicing (ALC 97000012), CARS CTDE file format, DFAS DDRS, WAWF, Global Exchange (GEX), DoD SFIS, SLOA, CCAS, IPv6 Dual-Stack.

Cybersecurity & Compliance

DoD RMF (NIST SP 800-37 / 800-53), DISA STIGs, SCAP, ACAS (Nessus), HBSS/ESS, eMASS, DoD ICAM, Splunk, Burp Suite, FIPS 140-2/3.

 

Qualifications

Required:

• Bachelor of Science (BS) degree from an accredited institution in Computer Science, Systems Engineering, Information Technology, Computer Engineering, or related STEM discipline. (Master’s degree strongly preferred).
• Minimum of 12 to 15+ years of progressive engineering and technical management experience, including:
• At least 5+ years in a senior technical leadership role (e.g., Technical Director, Chief Architect, Lead Enterprise Architect) directing complex IT programs.
• At least 8+ years designing, modernizing, and sustaining complex multi-tier enterprise systems within the Department of Defense (DoD), Defense Health Agency (DHA), or federal civilian agencies.
• Demonstrated experience engineering and sustaining enterprise ERP systems and large-scale data warehouses, including their integration, release, and operational support requirements.
• Direct experience architecting solutions in federal cloud environments (AWS GovCloud / MedCOI). Demonstrated success leading an established team from manual processes to automated, repeatable delivery and operations, supported by measurable improvements in efficiency or reliability. Experience guiding pipeline and automation implementation, coaching engineers, and driving adoption across development, operations, database, and security teams is required.
• Direct mangement and oversight of a functional team.

Desired:

• Cloud Certifications: AWS Certified Solutions Architect – Professional or Associate.
• Methodology Credentials: Project Management Professional (PMP) or Scaled Agile Framework (SAFe) / Agile Certified Practitioner.
• Domain Familiarity: Deep background in TRICARE Private Sector Care claims lifecycle, TRICARE Encounter Data System (TEDS), and Managed Care Support Contractor (MCSC) operational workflows. Deep product expertise in Oracle E-Business Suite / Federal Financials and the EOSS toolset is preferred; candidates must be able to apply automation effectively in supported COTS and legacy environments.
• Enterprise Architecture Frameworks: Familiarity with DoD Architecture Framework (DoDAF 2.0), Federal Enterprise Architecture (FEA), and architectural modeling tools (Cameo, Sparx EA, Visio).

Core Leadership & Executive Competencies:

• Executive Technical Gravitas: Ability to translate highly intricate architectural and database concepts into clear business cases and risk analyses for military flags, SES leaders, and DHA Contracting Officers.
• Decisive Technical Governance: Proven track record making definitive architectural trade-offs between rapid feature deployment, operational maintainability, and rigid DoD security compliance.
• Crisis Management & Root-Cause Mindset: Calm, systematic diagnostic capability during Sev-1 outages or complex cross-system data reconciliation failures under tight SLA pressures.
• Cross-Functional Team Enablement: Ability to inspire, mentor, and orchestrate senior developers, DBAs, sysadmins, and cyber analysts into a unified, high-performing technical delivery engine. Demonstrated ability to secure cross-team commitment to new engineering practices, mentor staff through adoption, and hold owners accountable for measurable improvement.

Clearance: 

• Clearance Level: Active DoD Secret Clearance or active Public Trust (Tier 3 / T3 / ADP-II) favorable adjudication.
• Citizenship: Must be a United States Citizen (mandatory federal contract requirement).
• Network Suitability: Must be eligible for immediate issuance/recipro