Overview: We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities-from software and hardware support to onboarding, asset tracking, and supporting IT-related building systems. You'll be the go-to person for day-to-day IT needs, helping the business stay productive and secure.
Key Responsibilities:IT Operations & Process Management
- Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and change management activities.
- Maintain proper documentation of IT procedures, system configurations, and troubleshooting guides.
- Create and maintain user guides and internal support documentation.
- Provide general IT support for end users, including software and hardware installation, troubleshooting, maintenance, and repair.
- Manage the new hire onboarding process, including device provisioning, account setup, and orientation support for IT systems.
- Maintain accurate IT asset inventory, including laptops, monitors, peripherals, and software licenses.
- Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID.
- Manage user lifecycle activities including onboarding, offboarding, mailbox administration, distribution groups, and license assignment.
- Troubleshoot Microsoft 365 service issues and support end-user collaboration tools.
- Monitor Microsoft 365 service health and system notifications.
- Assist with Microsoft 365 tenant configuration, policy management, and service optimization initiatives.
- Support Microsoft 365 mail administration, including mail flow rules, shared mailboxes, distribution groups, and email delivery troubleshooting.
- Track and manage IT-related services and subscriptions, including Internet and telecom services, Adobe Creative Suite, server hosting, and cloud platforms.
Infrastructure & Systems Support
- Provide first-level support and troubleshooting for servers, virtual machines, and network infrastructure.
- Escalate complex infrastructure issues to the Infrastructure team.
Vendor & Project Coordination
- Collaborate with vendors for hardware procurement, IT service delivery, and system maintenance.
- Participate in IT system implementation projects as a project coordinator or project manager when required.
- Coordinate with internal teams and external vendors to ensure IT projects and operational tasks are delivered efficiently.
RequirementsQualifications:
- 2+ years of hands-on experience administering Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID.
- Experience managing Microsoft 365 licenses, mailboxes, distribution groups, and shared mailboxes.
- Experience with Microsoft Intune, Windows Autopilot, and endpoint management.
- Familiarity with Microsoft 365 administration and user management.
- Experience using Microsoft 365 Admin Center, Exchange Admin Center, and Entra Admin Center.
- 3+ years of IT support or IT operations experience in a business or enterprise environment.
- Strong troubleshooting skills across Windows, macOS, hardware, and common business applications.
- Familiarity with IT asset management and lifecycle management best practices.
- Basic understanding of networking concepts, including TCP/IP, switches, Wi-Fi, and VoIP systems.
- Familiarity with IT Service Management (ITSM) tools (such as Jira Service Management, ServiceNow, or similar ticketing systems).
- Experience supporting Warehouse Management Systems (WMS), ERP, CRM or logistics-related systems is a plus.
- Basic PowerShell scripting knowledge is a plus.
- Strong organizational, documentation, and communication skills.
- Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
- Ability to work independently while coordinating with cross-functional teams and vendors.
BenefitsSalary range: $75,000-$93,000
- Fully paid medical, dental, and vision insurance (partial premium coverage for dependents)
- Employer quarterly contributions to 401k funds
- 15 days accrued vacation
- 11 paid holidays
- Bi-annual reviews, and annual pay increases
- Health and wellness benefits, including free gym membership
- Quarterly team-building event
