IT Specialist (Product Manager)

Summary

This position is in the Department of the Chief Information Technology Officer, Product Development Office (PDO), Business Administrative Support System Division (BASSD), Finance, Budget, and Acquisition Branch (FBAB). PDO develops, modernizes, manages, and supports Judiciary business systems, ensuring they meet user needs and business requirements and are ready for operational use through effective testing, security, and training.

Duties

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The IT Specialist (Product Manager) is responsible for coordinating government and contracting status to ensure that the product and platforms within their domain are maintained, meeting business requirements, and all operations are executed expediently and on schedule. The incumbent may also be required to participate in incident resolution outside of core hours at times of system degradation or outage.

The ideal candidate must be comfortable in managing priorities among competing requirements, interacting with all levels of management, effective in managing high visibility, high risk processes, and effective at crisis management. The incumbent will report to the FBAB Finance Chief.

Duties Include:

1. Serving as liaison between the end users, PDO Portfolio Managers, Business Portfolio Managers, and PDO Branch Chiefs to ensure that requirements, services, capabilities, and status are fully understood among stakeholders.
2. Working with the Portfolio Managers and Branch Chiefs to maintain the five-year strategic plan and the current year tactical plan to ensure continued compliance with vendor and external/internal agency requirements and updates.
3. Supporting the streamlining of all implementation efforts; and working in conjunction with other PDO teams and business owners, this includes liaising with teams in the area of software development and client service desk operations to oversee issues and resolutions to determine trends or problems area.
4. Reviewing demonstrations, accepting changes, and coordinating releases; creating release charts, publishing dates, and reviewing dates to gain agreement from branch; and clarifying the intent and prioritizing change requests based on defined customer and stakeholder parameters.
5. Managing the change control process and defining release content; preparing and leading Change Control Board (CCB) meetings; ensuring that sufficient items are groomed appropriately and timely; maintaining the backlog; preparing and conducting the release planning meetings; and preparing and distributing release artifacts.
6. Assisting with the creation of requirements stories and use cases; software acceptance testing, creation of test cases and acceptance criteria; and assisting with the development of communications and training materials.
7. Reviewing demonstrations, accepting changes, and coordinating releases; conducting meetings to discuss product status, reviewing project/release status discussing upcoming releases, issues, and deployment tasks; and informing the team members on priorities.
8. Monitoring portfolio projects progress through product status meetings and PM artifacts; understanding and communicating change impact in releases; working with branch chiefs on each releases; and creating release charts, publishing dates, and review dates to gain agreement from branch.
9. Overseeing and managing contractual resource's performance and deliverables.
10. Maintaining communications with the Branch Chief using written and oral tools to keep Chief informed of events, schedules, issues, and emerging risks.

Requirements

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Conditions of employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in ALL of the following:

1. IT budgeting and resource allocation.
2. IT operations and maintenance project/product management.
3. Administrative systems operations management.

Desired Certification

• Project Management Professional (PMP) certification

Education

This position does not require education to qualify.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.