About this position: IT Specialist II Location - Washington, DCThe Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
Wage/Salary Range: 99K - 103K
Applicants will be notified via phone or email within ten (10) business days of submittal.
Essential Duties & Responsibilities- Systems Support Specialist: Serve as a systems support specialist in the East Asian and Pacific Affairs (EAP) bureau, providing IT support with a high degree of organization, resourcefulness, tact, and customer service/interpersonal skills.
- General IT and Administrative Support: Provide general IT and administrative support for a team of six Systems staff supporting EAP's 270 domestic users.
- Help Desk Support: Offer help desk support for out-of-scope, non-consolidated IT services.
- Mobile Device Support: Provide support, troubleshooting, and inventory control for mobile devices (phones, tablets, laptops).
- Desk Side User Support: Offer ad hoc user support for Windows workstations, laptops, tablets, and smartphones.
- Hardware Installation and Maintenance: Install/move computer hardware, monitors, printers, multi-function devices, adjustable VARIDESK desk converters/risers, and tidy the wiring.
- User Training: Provide basic user training in Microsoft Windows, Office 365, DOS applications, systems, etc. Reload and configure software on laptops.
- Digital Video Conferencing and Secure Phone Technologies: Assist with digital video conferencing (DVC) and secure phone technologies.
- Liaison with DT Bureau Staff: Liaise with the Bureau of Diplomatic Technology (DT) staff for consolidated IT services.
- Coordination of DT Services: Coordinate DT services to EAP domestic offices and DT personnel at 47 overseas posts.
- Technology Trends: Stay current on technology trends to support EAP's mission.
- Technology Advancement Suggestions: Suggest areas for technology advancement and recommend equipment purchases/upgrades.
- Backup SharePoint Administrator: Serve as a backup SharePoint Administrator.
- Event Setup and Cleanup: Assist with prepping conference rooms before and after official events during the workday. Assist with setting up and cleaning up official office events.
- IT equipment inventory: Assist with IT assets annual inventory and spot checks.
Required (Minimum Necessary) Qualifications - Education Requirements: Requires an associate degree in computer science or a related field.
- Level of Experience Requirements: N/A
Knowledge, Skills, Abilities, and Other Characteristics - Must have a Top-Secret/SCI clearance - (1) position
- Must have a Secret clearance - (1) position
Preferred Supervisory ResponsibilitiesThis position will
not have supervisory responsibilities. You may delete this line if it does not apply to the job.
DOT Covered/Safety-Sensitive Role Requirements- This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. You may delete this line if it does not apply to the job.
Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 30 lbs. equipment.
Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Setting: Onsite
Schedule and Flexibility: Domestic office hours are 8:15 a.m. to 5:00 p.m., Monday through Friday, with a non-reimbursable 45-minute lunch. However, an alternative work schedule, including but not limited to Telework and Alternate Work Schedule, mutually agreed upon by the COR or GTM and the resource may be implemented.
Additional Qualifying FactorsAs a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.
Other Pertinent Work Details: This task order may require overtime (OT) when work requirements extend beyond 40 hours per week. This task order may require travel. All travel shall be in accordance with the Federal Travel Regulation.
Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
