IT SPECIALIST (CUST SPT)

Summary

This is a public notice flyer to notify interested applicants of anticipated vacancies through the Certain Personnel/Modified Direct Hire Authority. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

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• You will serve as Senior IT Specialist for NLSC commands within assigned area of responsibility (AOR). Provides daily operational support to commands while functioning under the administrative and managerial oversight of IT Ops
• You will be responsible for IT-related duties as directed by the Supervisor and the on-site leadership as outlined in Section 3, Factor 2 below. Primarily responsible for IT customer support for the NLSC regional command to which they are assigned.
• You will ensure the organization's strategic plans, mission, vision, and values are communicated to other local IT professional(s), if applicable.
• You will integrate NLSC region's IT strategy, goals, objectives, work plans, work products, and services. Executes duties related to adjustments, modifications, and revisions to meet objectives.
• You will identify, distribute, and balance workload and tasks among employees in accordance with established workflow, skill level, and/or occupational specialization.
• You will monitor and report on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met
• You will provide technical assistance to customers to minimize disruptions of computer operations, troubleshooting, escalation and tracking information technology problems.

Requirements

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Conditions of employment

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver's license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position has been designated as a Cyber IT/Cybersecurity Workforce (CSWF) position in specialty area, Technical Support Specialist/Customer Service and Technical Support, code 411.
• Incumbents of the position are required to comply with DON Cyber IT/CSWF Program Requirements of SECNAV M-5239.2. You will earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix.
• Participate in a continuous learning program as described in SECNAVINST 1543.2

Qualifications

Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector performing IT customer support, troubleshooting, and technical support functions. Specialized experience must demonstrate the following: 1) Experience diagnosing and resolving complex IT hardware, software, operating system, network, and end-user support problems, including determining root causes and implementing or recommending corrective actions; 2)Experience supporting enterprise IT environments, including wired and wireless networks, user access, applications, peripherals, audiovisual and communications equipment, and related IT services; 3) Experience in applying cybersecurity requirements, policies, and practices to IT systems, user access, information protection, and technical support operations; 4) Experience coordinating IT support across customers, technical personnel, management and geographically disepersed organizations including prioritizing work, escalating problems, and communicating technical recommendations; 5) Demonstrated proficiency in the IT-related competencies of Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Experience that demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of ADP system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

There is not an educational substitute in lieu of experience.

Additional information

This position is covered by the Department of Defense Priority Placement Program.

Salary Information by location:

Great Lakes, IL: $100,509-$130,080

Jacksonville, FL & Pensacola, FL: $89,508-$116,362

Norfolk, VA: $90,838-$118,092

Pearl Harbor Naval Base, HI- $101.901-$131,422 (A Cost-of-Living-Allowance (COLA) of 8.64% will be added to stated salary) (***COLA is offered ONLY for this location and is subject to change without notice***)

San Diego, CA: $102,246-$132,923

Washington, DC: $102,415-$133,142

Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees.

Relocation expenses (i.e. PCS) or relocation incentives as described in 5 USC 5753 may be authorized in accordance with applicable travel regulations.

Several vacancies may be filled.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf.

Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.