IT Program Manager

The IT department provides end-to-end solutions for the organization including application development & integration, system deployment, quality assurance & testing, and overall Project Management in an effort to help the organization build and implement the best solutions for its business needs.

The Opportunity

Every donation processed, every campaign that lands, every supporter who stays engaged — that's the technology you'll help build and deliver.

As IT Program Manager, you'll manage the digital platforms behind one of the world's leading humanitarian organizations, directly enabling the fundraising that funds life-saving programs for displaced communities across the globe. This is a high-impact, fast-paced role at the intersection of technology delivery, stakeholder engagement, and mission-driven purpose.

You'll be a core member of our Project Management team, working across a modern MarTech ecosystem — including donation and e-commerce platforms (Fundraise Up, Springboard), our website (Drupal), Salesforce CRM, Databricks, email marketing (Pardot), and SMS platforms (Mobile Commons, Mogli). You'll own the delivery of enhancements, integrations, and new capability launches that keep the IRC's digital supporter experience best-in-class.

What You'll Do

Drive end-to-end program delivery Own the full lifecycle of multiple concurrent MarTech initiatives — from scope definition and roadmap planning through to launch and post-delivery review. Develop and maintain detailed project plans, work breakdown structures, and product backlogs, ensuring delivery against time, budget, and quality targets.

Champion Agile ways of working Serve as Scrum Master for your project and product teams — coaching on Agile principles, facilitating sprint planning, standups, retrospectives, and reviews, and proactively removing blockers to keep delivery on track.

Keep stakeholders informed and aligned Prepare clear, timely status reports covering scope, milestones, risks, and budget. Communicate confidently with audiences from engineers to senior executives, tailoring your message appropriately. Manage expectations and build trust across business and technology teams.

Manage budgets and vendors Oversee budget tracking and vendor invoicing for your portfolio. Support cost estimation, validate expenditure, and contribute to the annual budget planning process to ensure initiatives are delivered within financial targets.

Lead business analysis activities Work with the team to define and track functional and technical requirements, document current and future state processes, and coordinate testing activities. Partner closely with Business Analysts to ensure delivery is grounded in well-understood business needs.

Manage risk proactively Maintain risk registers and mitigation plans. Surface issues early, escalate where needed, and keep the project leadership team ahead of potential blockers.

Shape the roadmap Partner with Product Managers to build out product and project roadmaps that reflect both business priorities and technical realities, contributing to a coherent long-term vision for the MarTech portfolio.

What You'll Bring

You'll need:

• 3-6 years of experience in IT project or program management, ideally across e-commerce systems, donation platforms, website CMS, or other Marketing Technology.

• A strong track record of delivering multiple concurrent projects on time and within budget.

• Hands-on experience with Agile methodologies (Scrum, SAFe, or similar).

• Experience using project management tools such as Jira or Monday.com.

• Excellent stakeholder management and communication skills - comfortable engaging with variety of project collaborators from developers to executives.

• Strong analytical and problem-solving skills, with the ability to synthesize data and drive decision-making.

• High levels of organization, initiative, and the ability to work independently in a distributed and fast-paced environment.

It'd be great if you have:

• Experience with any of the platforms in scope: Fundraise Up, Springboard, Drupal, Salesforce, Pardot, Databricks.

• Familiarity with non-profit fundraising, digital marketing, or supporter engagement processes.

• Experience managing third-party vendors and project budgets.

• Knowledge of SDLC methodologies (Waterfall and Agile).

• Proficiency in Microsoft Excel, PowerPoint, and Visio for producing high-quality project artifacts.

Bonus points for:

• A PMP, CSM, CSPO, or SAFe certification.

• Experience working in international development, human rights, or a related field.

• An understanding of payment processing platforms (Stripe, PayPal, etc.).

Benefits and Working Environment 

• Standard office working environment.

• Currently the team is working in a hybrid model with one day per week in the office (unless the employee’s location is outside of NYC or London).

• This role may require working remotely full or part time. 

• Some domestic or international travel depending on portfolio and project needs

• UK-based candidates will need to work at a modified schedule of 12 PM - 8 PM at least 3 days a week.

• Some domestic or international travel depending on portfolio and project needs

Compensation: (US Pay Range: $88,277 - $103,222/yr; UK Pay Range: £49,598 - £60,040/yr) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.