About the Role
The Agile Delivery Lead / Senior Scrum Master drives predictable, outcome-focused delivery across complex technology initiatives. This role blends servant leadership, delivery accountability, agile coaching, and cross-team coordination to ensure teams deliver high-quality digital and platform solutions.
You will partner closely with Product Owners, Engineering, Architecture, Project Governance Office, and business stakeholders to maintain transparency, flow, and continuous improvement while fostering a healthy, collaborative team environment.
Key Responsibilities
Agile Facilitation & Team Leadership
• Serve as Scrum Master / Agile Lead for one or more cross-functional teams within PNC Insurance.
• Facilitate agile ceremonies: Sprint Planning, Daily Standups, Reviews, Retrospectives, and Backlog Refinement.
• Coach teams toward self-organization, accountability, and high performance.
• Ensure adherence to agile principles, working agreements, and flow-based delivery practices.
• Foster a culture of psychological safety, collaboration, and continuous learning.
Delivery Leadership & Predictability
• Maintain a disciplined sprint cadence and ensure teams deliver against commitments.
• Own sprint-level and release-level predictability using metrics such as velocity, burndown, cycle time, throughput, and flow efficiency.
• Use Azure DevOps to visualize work, manage dependencies, and drive data-driven insights.
• Identify, escalate, and resolve risks, issues, and blockers early.
• Ensure delivery aligns to business outcomes such as regulatory compliance, operational efficiency, customer experience, or modernization goals.
Stakeholder Partnership & Decision Facilitation
• Partner with Product Owners to maintain a healthy, prioritized backlog and value-driven roadmap.
• Collaborate with Engineering Managers and Architects on capacity planning, technical health, and cross-team dependencies.
• Present clear options, tradeoffs, and impacts to drive timely decision-making.
• Provide transparent communication on progress, risks, and outcomes to leadership, PMO, and business partners.
Agile Coaching & Organizational Maturity
• Coach individuals and teams on agile mindset, behaviors, and best practices.
• Support organization-wide agile maturity and standardization initiatives.
• Help teams evolve from ceremony-driven execution to outcome-driven delivery.
• Promote experimentation, learning, and continuous improvement.
DevOps & Engineering Enablement
• Champion Azure DevOps best practices: dashboards, automated reporting, and work item hygiene.
• Support adoption of modern engineering practices (CI/CD, automated testing, trunk-based development).
• Encourage flow-based delivery to reduce cycle time and improve predictability.
Required Qualifications
• 5+ years as a Scrum Master, Agile Delivery Lead, or similar role supporting software development teams.
• Strong experience working in PNC Insurance within different lines of business including Underwriting, Data, Claims domain etc with deep working knowledge of Actuarial business and technology.
• Strong hands-on experience with Azure DevOps preferred.
• Proven ability to manage risks, dependencies, and delivery predictability in complex environments.
• Deep understanding of Data and Data Management.
• Excellent communication, facilitation, and conflict-resolution skills.
• Ability to interpret delivery metrics and use them to improve flow and throughput.
• Experience working in fast-paced, evolving environments
Preferred Qualifications
• Experience in Actuarial background.
• Experience in P&C insurance (policy, billing, claims, underwriting, or data) or other regulated industries.
• Background in software development, QA, product management, or DevOps, data management.
• Experience coaching multiple teams or supporting transformations.
• Familiarity with regulatory cycles, vendor integrations, and modernization programs.
SALARY: The estimated salary range for this position is $130,000.00 - $160,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate's relevant experience, location, and other job-related factors.
Additional Benefits:
Healthcare and Retirement Benefits
Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans
Additional Benefit Programs
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts
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