Department: Information Technology
Classification: Info Technology Spec 2
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 05
Salary: Salary commensurate with education and experience
Criminal Background Check: Yes
About the Position:The IT Product Manager will lead IT projects from definition through adoption by combining disciplined delivery management, customer-centered product thinking, and practical business analysis. The role ensures work is technically ready, operationally sustainable, and ready for successful use by customers and stakeholders.
Responsibilities:- Leads projects from initiation through transition to operations, using an appropriate predictive, Agile, or hybrid delivery approach.;
- Develops and maintains project charters, scope statements, integrated schedules, milestones, work plans, budgets or resource forecasts as applicable, RAID logs, decision logs, and status reports;
- Decomposes outcomes into deliverables, tasks, dependencies, acceptance criteria, owners, and completion dates in partnership with delivery teams and stakeholders;
- Drives teams toward agreed completion dates, identify slippage early, facilitate recovery planning, and escalate material risks or decisions through established governance channels;
- Monitors scope, schedule, quality, risks, issues, dependencies, resources, and stakeholder commitments throughout the project lifecycle;
- Ensures required project, security, architecture, accessibility, change, procurement, release, and operational processes are identified and followed, as applicable;
- Applies product management principles to connect project deliverables with customer needs, service outcomes, strategic objectives, and measurable value;
- Facilitates development of problem statements, desired outcomes, product or service goals, roadmap inputs, priorities, release objectives, and success measures;
- Represents the customer and end-user perspective in planning and delivery discussions, including usability, supportability, communications, training, adoption, and feedback;
- Coordinates readiness activities so solutions are not only technically complete, but also documented, supported, communicated, tested, and ready for customers and operational teams;
- Partners with product owners, service owners, technical leads, change leaders, and support teams to define launch or release readiness criteria and confirm deliverables have been satisfactorily completed;
- Elicits, analyzes, validates, documents, prioritizes, and traces business, functional, nonfunctional, technical, operational, and user requirements;
- Facilitates workshops, interviews, process reviews, and working sessions to clarify needs, current-state challenges, future-state workflows, assumptions, constraints, and acceptance criteria;
- Creates or coordinates artifacts such as process maps, use cases, user stories, requirements matrices, data definitions, business rules, gap analyses, and options assessments;
- Ensures requirements are sufficiently clear and testable before work is committed, while supporting iterative refinement in Agile environments;
- Supports user acceptance testing by ensuring scenarios, expected results, acceptance criteria, defect decisions, and business approvals are defined and documented;
- Uses Agile values and practices to improve transparency, prioritization, feedback, and incremental delivery without weakening necessary governance or accountability;
- Facilitates or supports backlog refinement, sprint or iteration planning, reviews, retrospectives, stand-ups, release planning, and dependency coordination as appropriate;
- Helps teams distinguish projects, products, releases, enhancements, operational requests, and backlog work so each item receives suitable planning and governance;
- Adapts delivery methods to project complexity, uncertainty, risk, compliance needs, and team maturity rather than applying a single methodology to all work;
- Builds effective working relationships across business, technical, operational, security, and customer-facing teams;
- Prepares concise, audience-appropriate updates for executives, sponsors, delivery teams, customers, and governance groups;
- Facilitates decisions, document outcomes and owners, manage expectations, and communicate changes in scope, priority, schedule, or risk;
- Navigates competing priorities and differing viewpoints using collaboration, negotiation, influence, and fact-based analysis; and
- Other Duties as Assigned.
Required Qualifications:- Bachelor's degree in related field;
- Demonstrated experience (typically 3 or more years) coordinating or managing projects that involve multiple stakeholders, defined deliverables, deadlines, and organizational change;
- Demonstrated experience contributing to requirements definition, process analysis, backlog or work planning, and readiness activities;
- Demonstrated experience delivering technology-enabled projects or services to operational teams and end users or customers;
- Knowledge of project management principles and the ability to plan, organize, monitor, and deliver cross-functional projects;
- Knowledge of Agile concepts and the ability to apply Agile, predictive, or hybrid practices based on the nature of the work;
- Knowledge of requirements elicitation, analysis, documentation, validation, prioritization, and traceability techniques;
- Knowledge of basic product management concepts, including customer needs, value, prioritization, roadmaps, outcomes, and lifecycle thinking;
- Skill in defining deliverables, tasks, dependencies, owners, milestones, acceptance criteria, and completion dates;
- Skill in facilitating meetings, workshops, decision-making, conflict resolution, and collaboration across technical and nontechnical groups;
- Skill in identifying and managing scope, schedule, risk, issues, changes, dependencies, and stakeholder expectations;
- Skill in producing clear project documentation, process maps, requirements, executive updates, and status reports;
- Ability to manage multiple priorities, exercise sound judgment, and escalate issues appropriately;
- Ability to use standard collaboration, project tracking, documentation, and presentation tools;
- Ability to translate between business needs, customer experience, operational requirements, and technical delivery considerations;
- Demonstrated knowledge of Scrum, Kanban, Lean, scaled Agile concepts, and hybrid delivery models; and
- Skill in creating reusable project templates, delivery playbooks, governance checklists, readiness criteria, and reporting dashboards; and
- PMP.
Preferred Qualifications:- Certified Scrum Master, SAFe Product Owner/Product Manager (POPM);
- Experience developing user stories, acceptance criteria, process models, requirements traceability, UAT plans, release readiness assessments, and operational transition plans;
- Experience working in higher education, government, or another complex, distributed organization;
- Experience with IT service management practices and enterprise service management platforms;
- Use of TeamDynamix ITSM and Project Modules;
- Knowledge of product discovery, product road mapping, outcome-based planning, user-centered design, service management, organizational change management, and adoption practices;
- Skill with project portfolio management, work management, requirements, collaboration, visualization, and reporting platforms; and
- Ability to lead complex technology projects involving infrastructure, enterprise applications, integrations, cybersecurity, cloud services, data, or digital services.
Instructions to Applicants: For full consideration, applicants must apply for
IT Product Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date: November 4, 2026
Posting Close Date: November 18, 2026
Open Until Filled: No
