Role SummaryProvides a variety of information technology support services including but not limited to connectivity, hardware and software support, and end-to-end Field IT incident and service request resolution. This role also supports the delivery of Enterprise and Business Unit (BU) projects and initiatives.
Core Responsibilities & Expectations- Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
- Provide software installation, configuration, and troubleshooting support.
- Perform endpoint vulnerability remediation in alignment with security standards.
- Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
- Deliver Tech Hut / walk-up IT support services.
- Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
- Provide local infrastructure support for servers, network equipment, and VOIP systems.
- Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
- Perform local mobile device administration.
- Support IT procurement processes for hardware and related services.
- Manage access permissions including network share access.
- Ensure local IT security compliance including communications room setup, maintenance, and access control.
- Assist compliance and audit teams with required IT audit activities.
- Provide satellite office IT support, including travel as required.
- Manage and coordinate IT vendors at the site or regional level.
- Hours of support will vary
Service Delivery Expectations
- Deliver Field IT services in accordance with defined Service Level Targets (SLTs) using the Johnson Controls Service Management toolset
- Demonstrate proactive customer communication, strong service ownership, and a customer-focused mindset.
HIRING SALARY RANGE: $85,000-110,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
