4-year degree in Graphic Communications, Printing Technology, or Graphic Arts, or 8 years of relevant experience
Experience with HP Indigo digital presses and associated hardware/software systems
Preferred background in developing or delivering technical training programs
Experience in digital print manufacturing operations is a plus
Familiarity with OEM equipment manufacturers and vendors
Proficient in troubleshooting electrical, mechanical, pneumatic, and automated systems
Responsibilities
Develop, deliver, and maintain technical training programs for manufacturing staff
Demonstrate repair, troubleshooting, adjustment, calibration, and preventive maintenance techniques on print production equipment
Evaluate competencies of operators and technicians through observation and practical demonstrations
Maintain expertise in printing technologies and best practices
Coordinate and facilitate vendor-led technical training programs
Convert vendor documentation into site-specific training materials and certification programs
Enhance training tools and processes based on feedback and operational needs
Support audits and compliance reviews related to training records
Benefits
Opportunity to work in a high-volume print manufacturing environment
Engagement with cutting-edge printing technologies
Potential for professional development through vendor-led training
Collaborative work culture focused on operational excellence
Travel opportunities to support various locations and events
Full Job Description
Shutterfly is looking for a Technical Trainer to join their team! The Technical Trainer plays a critical role in developing the technical capabilities of manufacturing operators and technicians and supporting operational excellence within a high-volume print manufacturing environment. This position is responsible for delivering, facilitating, tracking, and continuously improving technical training programs focused on printing equipment, automation systems, maintenance practices, troubleshooting, and operational reliability.
This position can sit at the following Shutterfly locations: Tempe, AZ; Plano, TX; Fort Mill, SC.
What You'll Do Here:
Develop, deliver, and maintain technical training programs for manufacturing operators and technicians.
Work directly on print production equipment to demonstrate repair, troubleshooting, adjustment, calibration, and preventive maintenance techniques.
Evaluate operator and technician competencies through observation and practical demonstrations.
Maintain expertise in printing technologies and technical best practices.
Coordinate, schedule, and facilitate vendor-led technical training programs.
Convert vendor documentation and technical content into site-specific training materials, work instructions, and certification programs.
Improve training tools, materials, and processes based on feedback and operational needs.
Support audits and compliance reviews related to technical qualifications and training records.
The Skills You'll Bring:
4-year degree in Graphic Communications/Printing Technology/Graphic Arts or 8 years of experience in digital publishing and/or commercial printing with HP Indigo digital presses,
DFE's, hardware and software systems.
Previous experience developing or delivering technical training programs preferred.
Experience supporting digital print manufacturing operations preferred.
Experience working directly with OEM equipment manufacturers and vendors.
Experience troubleshooting electrical, mechanical, pneumatic, and automated systems.
Working Conditions:
Primarily on-site in a manufacturing and print production environment.
Must have the ability to travel to support other Shutterfly lab locations, trade shows, or vendor/partner locations as needed: up to 30%.
Routinely works on and around active production equipment.
Frequent standing, walking, bending, climbing, and lifting to 50 pounds.
May be required to support all shifts, weekends, and special projects as business needs dictate.
This position will accept applications on an ongoing basis until filled.
