Must comply with ITAR and EAR residency requirements.
Experience with ITIL/ITSM/MOF frameworks for optimizing IT services.
Proficient in Microsoft environments, including server and desktop virtualization.
Familiarity with Microsoft Azure and Office365 offerings.
Strong communication skills for effective team collaboration.
Goal-oriented with the ability to prioritize tasks under pressure.
Customer service skills are essential.
Responsibilities
Proactively monitor and manage network infrastructure.
Administer LAN/WAN/Storage/Server build-out tasks.
Support and expand wireless network infrastructure.
Deploy and manage mobile devices across locations.
Perform performance tuning and risk mitigation for systems.
Develop and maintain documentation for IT systems.
Troubleshoot and resolve equipment problems both locally and remotely.
Manage hardware and software asset inventory.
Plan and execute backup/restore jobs for data protection.
Identify system outages and notify customers promptly.
Benefits
Participation in after-hours support and security incident response teams.
Opportunity to work with a variety of vendors for technology standards.
Engagement in diverse IT projects across the business.
Potential for leadership roles in directing team efforts.
Full Job Description
Hourly Range: $74,800 - $92,400
**All Applicants must comply with ITAR Requirements. US Citizens or Permanent Residents only**
Summary:
The IT Operations Engineer is responsible for installation, configuration, operation and maintenance of systems hardware, application deployment and related key infrastructure supporting local and remote operations for Weber Metals, Inc. This role manages multiple IT projects supporting technology needs across the business ranging from information management to functional business operations. Responsibility includes efficient operation of the Company's network, supporting servers, databases, storage, engineering systems and client computer equipment. This includes monitoring and diagnosing network and hardware problems and serving as the liaison between systems personnel and end users. It will also include leveraging strong technical knowledge to ensure reliable system performance and delivery of projects and configured equipment on time and on budget. This position reports to the IT Operations Manager and will participate in both the after-hours support team and the security incident response team.
Major Job Duties:
As a key member of Weber Metals your duties include but are not limited to:
Proactively monitor and manage network infrastructure internal and external to Weber.
Provide general LAN/WAN/Storage/Server build-out and administration tasks.
Support and expand the wireless network infrastructure.
Deploy, support and manage mobile devices throughout the plant and external locations.
Performance tuning, monitoring and risk mitigation for both the desktop and server environments.
Develop and maintain documentation required to support the network infrastructure and critical IT systems at Weber Metals.
Provide ad-hoc IT maintenance, support, troubleshoot, monitor and resolve equipment problems locally and remotely.
PC setup, image management, application installation and software break/fix for PCs.
Monitor, repair and plan for improvement of factory network infrastructure and critical production support systems.
Support and manage inventory of hardware and software assets.
Proactively manage, test and apply upgrades and patches to computers and servers.
Plan, perform and monitor backup / restore jobs to ensure completion and provide data protection for critical Weber data.
Identify system outages and ensure appropriate notifications are sent to customers.
Support on call assignment as scheduled/required.
Responsible for the implementation, configuration and use of various tools to assist with the provisioning of client technologies.
Work with a variety of vendors to recommend client technology standards for the enterprise.
Qualifications:
Must be able to comply with ITAR and EAR residency requirements.
A solid understanding and experience using processes that detail best practices based on ITIL/ITSM/MOF framework to enable and optimize IT services in order to satisfy business requirements.
Must have the ability to make recommendations which effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
Experience with Microsoft Environment, Server and Desktop Virtualization (VMWare and other), Backup and other Disaster Recovery, Windows Server Active Directory, DNS structure, DHCP.
Experience with Microsoft cloud offerings including Azure and the Office365 product offerings.
Good communication skills; including oral and written communication, timely response and feedback, with ongoing updates to management and team members.
Goal oriented and a demonstrated ability to continually prioritize tasks, and work under pressure with sensitivity to deadlines.
Must have strong customer service skills.
Ability to communicate effectively in English.
May lead and direct the work of others.
Education/Experience:
Bachelor's degree in computer science or information systems management plus a minimum of 3 years of relevant experience
Or a minimum of 7 years of relevant experience.
Experience in enterprise system development and management (SDLC), end-user interaction, system analysis, project planning and management, problem identification/resolution, system testing and implementation.
Experience leading small to medium sized non-recurring projects, operating system application/hardware upgrades, and recurring maintenance support.
