IT Manager - Brookfield, WI
Overview
Reporting to the Vice President of Operations, the IT Manager leads day-to-day IT operations and the IT team while remaining hands-on with complex technical issues. The role owns technology strategy, infrastructure reliability, cybersecurity, regulatory compliance, and modernization across Microsoft-centric on-premises and cloud environments.
Primary Responsibilities
- Leadership and Management:
- Supervise, mentor, and support assigned IT staff, providing guidance and direction.
- Conduct performance evaluations and facilitate professional development opportunities.
- Foster a collaborative and innovative work environment.
- Support Delta Medical Systems quality policy through compliance with quality management system documentation.
- Strategic Planning:
- Develop and implement IT strategies that align with business goals.
- Identify opportunities for technology improvements and innovation.
- Plan and manage IT projects, ensuring timely and within-budget completion.
- Lead cloud migrations, architecture, and modernization initiatives aligned with business needs.
- Infrastructure Management:
- Oversee the lifecycle, capacity, reliability, and performance of the company's IT infrastructure.
- Manage IT assets and inventory.
- Administer and optimize Microsoft 365, Active Directory/Microsoft Entra ID, Exchange, Intune, VMware, and Hyper-V environments.
- Oversee enterprise networking, including VPNs, firewalls, and related security solutions.
- Security and Compliance:
- Implement and maintain cybersecurity measures to protect company data and systems.
- Ensure compliance with relevant regulations, standards, and best practices
- Maintain security monitoring and safeguards that support HIPAA and PI/PHI requirements and other obligations applicable to regulated environments.
- Conduct regular security audits and risk assessments.
- Technical Support:
- Provide technical support and troubleshooting assistance to staff.
- Develop and enforce IT policies and procedures.
- Manage helpdesk operations and ensure prompt resolution of IT issues.
- Budget and Vendor Management:
- Develop and manage the IT budget, ensuring cost-effective solutions.
- Negotiate and manage contracts with external IT vendors and service providers.
- Monitor and evaluate vendor performance.
Organizational Relationships
- Direct contact with both internal and external Delta Medical Systems customers and suppliers
- Regular interface with Delta Medical Systems employees and departmental supervision
Qualifications
- Bachelor's degree in IT or a related field, or equivalent experience (minimum 10 years).
- Strong knowledge of IT systems, networks, and security protocols; including but not limited to VMware, Hyper-V, networking, VPNs, firewalls, and enterprise security solutions.
- Experience managing Microsoft-centric environments, including Microsoft Server, Active Directory/Microsoft Entra ID, Microsoft 365, Exchange, and enterprise endpoint management.
- Cloud expertise with Microsoft Azure and AWS, including cloud migrations, architecture, and modernization initiatives.
- Cybersecurity and compliance experience, including HIPAA and PHI standards, security monitoring, and regulated environments.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage multiple projects and priorities.
- Strong problem-solving skills and attention to detail.
Benefits
- 401(k) retirement plan with company match
- Excellent vacation policy, including paid family leave, and paid holidays
- Comprehensive and affordable insurance package including medical, dental, vision
- Company paid: short-term disability, long-term disability, and life insurance/AD&D
- Corporate based tech support
- Education assistance
- New PC and smartphone
- Onsite workout facility
Location: On-site in Brookfield, WI
Type: Full-time
Pay: $110,000 - $140,000 annually
Physical Demands
- Computer work: Prolonged sitting and extended use of a computer, keyboard, and mouse.
- Manual dexterity: Handle small components, cables, and IT equipment.
- Lifting: Occasionally lift and carry equipment up to 25 lbs. Heavier items require assistance.
- Walking and standing: Walk and stand for periods when onsite, such as inspecting equipment or attending meetings.
- Bending and reaching: Occasionally bend, stoop, kneel, or reach when working with cabling, racks, and workstations.
- Vision: Read computer screens and technical materials, and identify equipment issues.
- Hearing and speaking: Communicate effectively in person, by phone, and by video.
