5+ years in IT Systems Administration or related fields
Strong experience with Microsoft 365 Administration
Hands-on experience with Active Directory and user access management
Knowledge of networking and security technologies
Experience with collaboration technologies and AV systems
Strong project management and communication skills
Ability to manage multiple priorities effectively
Responsibilities
Administer and support Microsoft 365 and related technologies
Manage user accounts and device deployment
Provide Tier II/III support for various IT issues
Maintain and troubleshoot conference room technology
Support surveillance camera systems and network infrastructure
Assist with networking, servers, and cloud services
Implement cybersecurity best practices and lead tech improvement projects
Benefits
Medical, dental, and vision coverage
401(k) plan
Paid vacation
Additional company perks
Full Job Description
IT Lead - Systems & Support
Location: Cerritos, CA
Position Summary
Golden Star Technology (GST) is seeking an experienced IT Lead - Systems & Support to oversee and enhance our internal technology environment. This hands-on role combines IT infrastructure, systems administration, end-user support, cybersecurity, collaboration technologies, AV systems, and AI-driven solutions.
The ideal candidate is a proactive problem solver who can support employees, manage Microsoft 365 technologies, lead technical projects, and identify innovative solutions that improve business operations and productivity.
Key Responsibilities
Administer and support Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Active Directory, and Microsoft Entra ID
Manage user accounts, permissions, onboarding/offboarding, device deployment, and endpoint management
Provide Tier II/III support for desktops, laptops, software, printers, networking, and business applications
Maintain and troubleshoot conference room technology, Microsoft Teams Rooms, AV equipment, and collaboration tools
Support surveillance camera systems, video management platforms, and related network infrastructure
Assist with networking, Wi-Fi, servers, backups, cloud services, and system reliability initiatives
Implement and maintain cybersecurity best practices, including MFA, endpoint protection, and access controls
Lead technology improvement projects from planning through implementation and documentation
Drive adoption of Microsoft collaboration tools and workflow automation solutions
Evaluate, implement, and support AI-powered tools that improve employee productivity and operational efficiency
Partner with vendors and internal stakeholders to resolve issues and deliver technology solutions
Required Qualifications
5+ years of experience in IT Systems Administration, Systems Engineering, Infrastructure Support, or Senior Help Desk/Desktop Support
Strong experience with Microsoft 365 Administration in a Windows-based environment
Hands-on experience with Active Directory, Microsoft Entra ID (Azure AD), Exchange Online, and user access management
Knowledge of networking, endpoint management, security technologies, and troubleshooting methodologies
Experience supporting collaboration technologies, AV systems, and end-user computing environments
Strong project management, communication, and problem-solving skills
Ability to manage multiple priorities while delivering exceptional internal customer support
Preferred Qualifications
Microsoft Intune and endpoint management solutions
Microsoft Teams, SharePoint, and collaboration platform administration
Microsoft Teams Rooms and conference room AV support
IP surveillance cameras and video management systems
PowerShell, Power Automate, or workflow automation tools
Experience implementing AI, automation, or productivity-enhancing technologies
Microsoft certifications (M365, Azure, Intune, or related technologies)
